By the integration with SAP NetWeaver, faxes and short messages (SMS) can be sent from the SAP-system directly. By means of the addressing, the system recognizes that this is a message for the unified messaging server and transfers it via the interface BC-CON 3.1. The message is processed by the IXI-UMS Server accordingly and then sent. Incoming messages can be received directly in the SAP-system, too. After the messages have arrived at the IXI-UMS system and have been processed, they are transferred to the SAP-system via SAPconnect and are routed to the inbox of the respective recipient.
serVonic’s unified messaging solution IXI-UMS provides its functionality to several environments. For the optimum integration into SAP R/3 system environments, IXI-UMS offers the multitenant Connector 5.8 for use with SAP® R/3® (Release 3.1 or higher). The Connector, which can be configured by means of MMC-Snap-In, is installed on a Windows system as Service automatically. The IXI-UMS Kernel can be installed on the same machine or separately.
One IXI-UMS Kernel can collaborate with multiple IXI-UMS Connectors at a time. Especially for internationally operating concerns with several sites, serVonic developed a routing concept for IXI-UMS: Depending on the existing IT-infrastructure – e.g. centrally installed SAP system, locally installed messaging system such as Microsoft Exchange or IBM Lotus Domino –, a solution adjusted to the needs of the customer with optimal message distribution and delivery of the sending reports can be realized: IXI-UMS can be integrated and used in the respective messaging system locally as usual. The IXI-UMS messages can be sent via the head office directly out of SAP or via the messaging system. The IXI-UMS system at the head office routes the messages to the site via that the sending is the cheapest.
Availability
The IXI-UMS Connector 5.8 for use with SAP® R/3® provides the unified messaging features for systems like SAP R/3, SAP ERP, SAP All-In-One and SAP Business Suite and is available now at serVonic and sales partners. Further information at www.servonic.com
serVonic, headquartered in Olching near Munich, Germany, is a leading manufacturer of software solutions with focus on unified communication with unified messaging and CTI. The products of serVonic support existing standards like standard interfaces and standard hardware; proprietary solutions are avoided. The company strives to provide its customers with future-oriented product development, with a focus on integration in available environments. serVonic is partner of Dialogic, IBM, innovaphone, Microsoft, Siemens, SAP and TE-Systems.
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