Home » Hardware, Picture Gallery » Rajat Paharia-s Book “Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification” Soars to No. 1 Barnes & Noble; Lands on Multiple Amazon Best Seller Lists

Rajat Paharia-s Book “Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification” Soars to No. 1 Barnes & Noble; Lands on Multiple Amazon Best Seller Lists

REDWOOD CITY, CA — (Marketwired) — 06/21/13 — Just three days after its debut, Founder and Chief Product Officer Rajat Paharia-s new book, “,” became the No. 1 best seller on Barnes & Noble-s , and topped multiple best seller lists on .

In its first week of sales, “Loyalty 3.0,” published by McGraw-Hill, ranked as one of the top 200 books sold on Amazon, out of more than 8 million titles. “Loyalty 3.0” was the No. 1 best seller among customer service books, and reached No. 2 among Amazon-s vast selection of books about marketing and among books relating to consumer behavior. “Loyalty 3.0” has also met critical acclaim with a by Dan Woods running this week on .

The rankings put “Loyalty 3.0” in the company of such business best sellers as “Delivering Happiness: A Path to Profits, Passion and Purpose” by Zappos CEO Tony Hsieh, and “Contagious: Why Things Catch On” by Jonah Berger.

Paharia, recognized worldwide as the father of gamification, has been an evangelist for the industry since he started Bunchball in 2005. His new book encapsulates nearly a decade of insights learned from helping Fortune 1,000 companies implement successful gamification strategies. “Loyalty 3.0” explores the concepts Paharia has spent his career defining, including how today-s leading companies can use big data, the latest science on human motivation and game mechanics to cultivate loyalty that is meaningful and sustainable.

“The reception for -Loyalty 3.0- not only is gratifying, but it shows that businesses want to learn how to reignite the loyalty they-ve watched diminish over the past several years,” said Paharia. “Whether a reader is trying to build loyalty among customers, partners, employees or social communities, -Loyalty 3.0- serves as a useful guide to cultivating sustained engagement that transforms users into brand ambassadors.”

With real-world case studies from numerous globally known brands, including , and “Loyalty 3.0” offers an industry-first look at gamification best practices and successful strategies. “Loyalty 3.0” readers will learn:

Why current loyalty programs are failing to generate the loyalty businesses really want.

The five intrinsic motivators that organizations can use to shape the behaviors of customers, employees, partners and social communities.

Specific ways companies are using big data to drive business results — from encouraging customers to buy more, to motivating employees to adopt a new enterprise platform or share their expertise with colleagues and partners.

How gamification serves as the engine of “Loyalty 3.0,” fueled by motivational science and big data.

The steps every company must take to implement a successful “Loyalty 3.0” program.

“” is available now on and . More information on the book and the “Loyalty 3.0” concept is available at .

Bunchball is the market leader and visionary in gamification. Bunchball enables organizations to improve business performance throughout their ecosystem by creating highly active and loyal customers, employees, and partners. Bunchball-s comprehensive suite of innovative cloud-based solutions empowers companies to engage and motivate, leading to improved employee productivity, customer loyalty, audience engagement, and ROI. Bunchball-s world-class customers include Adobe, HP, Cisco, MTV, Comcast, LiveOps, VMware and Hasbro. Based in Silicon Valley, Bunchball-s investors include Granite Ventures, Triangle Peak Partners, Northport Investments, and Correlation Ventures. For more information, visit , our blog at , or follow .

For Bunchball:
Briana Marshall
Bateman Group
(415) 697-2555

Posted by on 21. June 2013. Filed under Hardware, Picture Gallery. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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