REDWOOD CITY, CA — (Marketwired) — 12/09/15 — , the leading global provider of cloud-based solutions for managing and improving customer experience, today announced the release of its , now available for purchase online for the first time ever. The reports are drawn from the responses of 484,412 individuals in 45 countries. Global, regional, and country NPS benchmarks are included in seven industry reports covering: Business Services, Computer Hardware, Computer Software, High Tech, Manufacturing, Telecom and Overall.
“We are pleased to announce, for the first time ever, the online availability of the Satmetrix B2B Net Promoter Benchmark Reports, providing a crucial resource for companies looking to measure their customer experience performance against their competition — and the broader enterprise universe,” said Dr. Laura Brooks, vice president of innovation and strategy at Satmetrix.
The Satmetrix B2B Net Promoter Benchmark Reports accomplish what has, up until now, seemed impossible: delivering high quality B2B NPS data at a price that makes the information accessible to companies and departments of all budgets.
Data used for the business-to-business (B2B) benchmarks comes from clients participating in Satmetrix–s normative research program and is provided by participants anonymously — names of participating companies are not revealed.
Net Promoter leaders are more likely to enjoy high customer retention, lower customer acquisition costs, and ultimately benefit from more sustainable growth. Companies with lower scores often have huge potential to improve and Satmetrix–s research brings to light the areas of the customer experience where improvements can make the biggest impact.
Factors determining brands– Net Promoter Score (NPS) include customer views on ease of use, access to support, company reputation, treating customers fairly and value for money, to name just a few. The 2015 Satmetrix B2B benchmarks are drawn from the responses of 484,412 individuals in 45 countries, rating 97 companies, during calendar year 2014.
For a limited time, Satmetrix is offering access to the B2B Benchmarks at a 20% discount. They are available as part of Premium Membership in the ; membership includes:
All B2B industry reports: 448,412 respondents in 45 countries, 7 reports;
Insight into regional variations in NPS;
Data of uncompromising quality, from known contacts;
As well as all B2C industry reports, covering 200+ brands;
ALL Net Promoter Academy courses + NPS2 online certification;
Special pricing on Satmetrix conferences, workshops, in-person training and more;
Plus… ALL the benefits of free membership (community discussion boards, professional networking and an extensive resource library);
To take advantage of the offer, use Promo Code:
NPS®, Net Promoter® and Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
Satmetrix is the leading global provider of cloud-based solutions for managing and improving overall customer experience. As co-creator of the Net Promoter® methodology, Satmetrix combines unrivalled NPS expertise with a powerful, yet cost-effective SaaS-based software solution to provide continuous, actionable, 360-degree customer insights. Leading organizations of all sizes and across multiple industries use Satmetrix solutions to drive customer retention, improve customer affinity and maximize positive word-of-mouth to deliver overall improvements in customer lifetime value. With more than 1,000 deployments in 40+ languages, Satmetrix provides a holistic view of the customer experience and the necessary expertise to help accelerate customer experience program success. For more information, visit
Josh Danson
Senior Manager, Marketing Communications
650.227.8332
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