SAN FRANCISCO, CA — (Marketwired) — 02/22/16 — Vlocity, a leading software company, today announced the Spring –16 release of Vlocity Communications, a comprehensive suite of Sales, Marketing, Service, Configure-Price-Quote (CPQ), Contract Management, Enterprise Product Catalog (EPC), and Order Management applications built 100 percent native to and taking advantage of the omni-channel capabilities of the Salesforce App Cloud. The latest product release includes new capabilities that help communications service providers (CSPs) get new products and offers to market faster, and enables sales teams to more quickly translate customer opportunities into approved quotes, signed contracts and completed orders.
In today–s hyper-competitive communications market, CSPs must continually innovate and deliver compelling new products and services. As new products are launched, salespeople need intelligent tools for assessing clients– requirements, quickly preparing quotes, and submitting accurate orders that can be delivered on-time, every time. Unfortunately for CSP sales teams using antiquated on-premise CPQ and industry-generic contract management tools, the quote-to-order process can take days to weeks, is prone to error, and can result in lengthy delays, unhappy customers and slow revenue growth. Designed by communications industry experts specifically for CSPs, Vlocity Communications changes all of this.
The Vlocity Communications Spring –16 release delivers an innovative, cloud-based product catalog, CPQ and Contract Management functionality that can help CSP product managers launch new offerings in hours to days, sales teams generate customer quotes and ordering documents for even the most complex services in a matter of minutes, and ensure that customers– orders are fulfilled without error or delay. Built 100 percent natively and additively on the Salesforce App Cloud, Vlocity Communications can be deployed in half the time and operated at less than half the cost of traditional on-premise CRM and legacy Business Support Systems (BSS) applications that support customer-facing activities such as billing, order management, customer relationship management and call center automation.
“Salesforce and Vlocity share a unique partnership in the communications industry, and collaborate closely in the design, testing and delivery of new products for CSPs,” said Andy Baer, SVP of Salesforce–s Global Communications & Media Industry Group. “We expect that Vlocity Communications– Spring –16 release will address some of the industry–s most pressing needs.”
“CSPs want complete, industry-specific software solutions that streamline the entire customer journey,” said Vlocity Communications VP and General Manager, Dan Ford. “Together with Salesforce, we are delivering a comprehensive suite of cloud-based, omni-channel CRM and BSS solutions that CSPs can quickly deploy to achieve immediate productivity gains, cost savings, NPS improvement and revenue growth from new products and services.”
Selected innovations in the Vlocity Communications Spring –16 release include:
TM-Forum compliant product and offer specifications
Multi-catalog management with contextual browsing
Product versioning
Catalog publish to multi-stack
Guided quoting and ordering for complex B2B and B2C services
Templated cloning for single and multi-site quotes and orders
“Power Update” accelerates configuration of multi-line / multi-site quotes and orders
Show / hide of solution attributes based on selling context
“Take Me There” feature guides users to incomplete quote configurations with a single click
Comprehensive library of legal clauses and templates
Contract authoring and document generation
Support for frame / pricing agreements
Guided, state model-driven contract operations
Approvals, escalations, and renewals management
Native integration with Vlocity CPQ and asset-based ordering processes
Integration with DocuSign eSignature
Vlocity was recently recognized by CRN magazine in its February 4, 2016 feature article, as the most downloaded Communications partner app on the Salesforce AppExchange. As reported in CRN: “To mark its 10th anniversary, Salesforce shared with CRN the most downloaded AppExchange apps (Salesforce doesn–t make available total number of downloads) for each of 12 business categories, from education to banking to government to retail … This comprehensive suite of omni-channel sales, marketing, service, CPQ and order management applications was designed specifically for communications service providers and built entirely on the Salesforce1 platform. The Vlocity Communications suite helps businesses sell to and service both B2B and B2C customers. Vlocity has a channel program that includes many global systems integrators and salesforce implementation providers as partners.”
The Spring –16 package will be made available on the Salesforce AppExchange later this month. For more information on the Vlocity Communications Industry Cloud, please .
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Vlocity Communications is a comprehensive suite of omni-channel Sales, Marketing, Service, Configure Price Quote (CPQ), Contract Management, and Order Management applications built natively and additively on the Salesforce App Cloud. Engineered specifically for communications service providers, Vlocity Communications applications conform to TM-Forum industry standards, and can be delivered in half the time and operated at less than half the cost of traditional on-premise CRM & BSS systems.
Vlocity, a leading industry cloud software company, empowers companies to deliver unified, industry-specific customer experiences. Vlocity industry cloud apps are modern cloud and mobile software that embed industry-specific functionality, best practices and business processes for customer-centric industries. Built in partnership with Salesforce, the world–s #1 CRM company, Vlocity industry cloud apps leverage the omni-channel capabilities of the Salesforce Customer Success Platform to enable companies to achieve faster business agility and time-to-value from the cloud. Learn more at and follow us at @VLOCITY.
BOCA Communications for Vlocity
Kathryn Bonesteel
+1 682 217-5828
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