SAN FRANCISCO, CA — (Marketwired) — 06/14/17 — , a leading industry cloud company, today announced that it has formed a partnership with , a global leader in invoice-to-cash solutions for B2B suppliers in the subscription economy. Together, Vlocity and Globys have launched a suite of fully integrated solutions specifically designed for communication service providers (CSPs), mobile providers and media companies, to deliver a fully integrated, omnichannel procure-to-pay experience. This new solution connects procurement with accounts payable in a single, seamless experience for business customers. Vlocity industry cloud apps leverage the omnichannel capabilities of the Salesforce Intelligent Customer Success Platform, which enables companies to achieve faster business agility and time-to-value from the cloud.
While improving the customers– procure-to-pay experience, Globys and Vlocity will also work to improve the CSP–s order-to-cash productivity by eliminating cumbersome manual tasks. The solution will orchestrate workflow across account management, customer service, billing, accounts receivables, and operations.
“The procure-to-pay evolution of customers is requiring suppliers to ensure their order-to-cash processes are integrated and responsive,” said Matthew Shanahan, chief operating officer of Globys. “Combining our invoice-to-cash solution with Vlocity–s leading industry applications lets carriers achieve new levels of efficiency while providing a better customer experience.”
In addition, as strategies are embraced to affect a more tailored, robust and faster communications billing and invoicing process, both Vlocity and Globys shared the following observations:
Different customer segments need different procurement and payables functionality
B2B customers need to have a seamless experience similar to B2C
Telco carriers will create competitive advantage only through a set of more efficient and customer-centric solutions
Said Rip Gerber, Vlocity–s chief marketing & alliance officer, “We–re delighted to join forces with Globys to deliver an order-to-cash digital customer experience for telecommunication carriers. Our agile, omnichannel industry-specific applications, combined with Globys– invoicing, payment, and disputes capabilities, advances digital transformation that communications and media companies need to deliver a sales and service experience that–s elegant, actionable, intuitive and smart.”
For more information on Vlocity Communications or the new Vlocity Communications Retail apps, please contact or visit .
Salesforce and others are among the trademarks of , Inc.
Vlocity, a leading industry cloud software company, empowers companies to deliver unified, industry-specific customer experiences. Vlocity industry cloud apps are modern cloud and mobile software that embed industry-specific functionality, best practices, and business processes for customer-centric industries. Built in partnership with Salesforce, the world–s fastest-growing top-five enterprise software company and the #1 CRM provider globally, Vlocity industry cloud apps leverage the omnichannel capabilities of the Salesforce Intelligent Customer Success Platform to enable companies to achieve faster business agility and time-to-value from the cloud. Vlocity Communications takes advantage of the omnichannel capabilities of Salesforce–s Service Cloud and includes comprehensive customer order management, billing and service management functionality. Learn more at and follow us at .
Globys is a customer-centric invoicing solution for B2B suppliers in the Subscription Economy. Through the patented Virtual Invoice technology, Globys allows a supplier to unify and simplify invoicing across a customer–s various accounts and orders. With more than $30B under management, Globys is proven to increase customer satisfaction, supplier cash flow, and the supplier–s bottom line. Learn more about Globys at .
Bhava Communications for Vlocity
Brianna Galloway
510-356-0013
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