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easyJet chooses Panasonic Toughpad FZ-F1 to improve customer boarding times




 

BRACKNELL, UK. 28 MARCH 2018: Panasonic today announced that easyJet, Europe\-\-s leading airline, has deployed Panasonic Toughpad FZ-F1 handheld devices at Geneva airport as an alternative to using airport fixed equipment to scan tickets and preboard passengers ahead of flights.

The new mobile solution ensures pre-flight boarding can take place quickly and efficiently, even when boarding gates are changed at short notice, minimising any potential delays. Due to the success of the new system, easyJet is now considering rolling out the solution to other airports in Europe.

Challenged to find a new solution

easyJet\-\-s IT team was originally challenged to find a new departure gate solution that provided a more flexible and cost efficient solution for pre-boarding passengers at Geneva Airport. \”There was an opportunity to reduce costs but we also saw the opportunity to improve and increase the flexibility of our pre-flight boarding process,\” said Graham Cottrell, Business Analyst in Operations Systems at easyJet. With a mobile solution, easyJet staff can much more easily handle short-notice changes to departures gates, for example, by setting up temporary pre-flight boarding areas – minimising any potential delays.

easyJet has developed its own application to run on Panasonic Toughpad FZ-F1 handheld devices. The new mobile solution ensures pre-flight boarding can take place quickly and efficiently, even when boarding gates are changed at short notice, minimising any potential delays. Due to the success of the new system, easyJet is now considering rolling out the solution to other airports in Europe.

The application was developed by easyJet\-\-s own in-house team but they looked externally for a suitable mobile device to run the application. The team reviewed all the major providers but the Panasonic Toughpad FZ-F1 handheld stood out from the rest.

Positive reviews

\”The Panasonic device was initially interesting to us because it had an integrated barcode reader. We ran a trial with a number of devices and our agents were raving about the Panasonic device,\” said Graham. \”They found it much faster to use because of the angle of the barcode reader, the size and clarity of the screen and the design; it felt much easier to use when in the hand.\”

\”With the barcode reader, our agents can just hover the reader over the paper or mobile phone to scan a boarding pass without having to rotate their arm. It may sound trivial but when scanning hundreds of passes a day this can make a significant difference to the speed and comfort of our agents.\”

Worked closely to optimise solution

After selecting the Panasonic device, the team worked closely with Panasonic to optimise the solution. \”The collaboration between ourselves and Panasonic has been particularly great; from answering all our questions and queries to loaning devices for the trial and listening to feedback about specific use cases,\” said Graham.

Alongside the 55 Panasonic handheld devices, the Panasonic Professional Services team, based in Cardiff, Wales, also designed and built a special stand for the devices to enable the agents to work in a hands-free mode when required.

Darren Munday, Transportation Business Manager UK & Ireland at Toughbook, said: \”Alongside the Panasonic devices deployed at Geneva, the Panasonic Professional Services Team based in Cardiff used their experience in accessory solutions for vehicles, desk, cradle and mobile docking solutions to design and build a special stand for the device to enable agents to work hands free when required. This cutting-edge device has also been used for mobile workers in the postal and courier services, transportation and logistics, emergency and public safety, utilities, retail, manufacturing and defence sectors.\”

To view the easyJet case study video please click here: https://www.youtube.com/watch?v=VQN3baaFtfE&index=1&list=PLTwXQpLiSw7k4g4xhpbf__IWvShuUa03T

To download the written easyJet case study please visit: https://business.panasonic.co.uk/computer-product/force-download/192073/easyjet-boarding-application.pdf

For further information on the Panasonic Toughbook range of mobile computing solutions visit: www.toughbook.eu.

For more information about easyJet visit: https://www.easyjet.com/en





Posted by on 28. March 2018. Filed under Computer & Software, Picture Gallery. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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