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ec4u becomes member of the TM Forum

On June 20th, 2018, ec4u expert consulting ag, one of the leading consulting companies for customer journey management in Germany, Switzerland and Austria, joined the TM Forum. Especially telecommunications customers will be able to benefit from this membership, as ec4u will be able to deal even further with current and global issues in a rapidly changing industry.

The TM Forum is a global industry association of telecommunications- and IT service providers and their suppliers. The association aims to promote cooperation among its members and to inspire the joint development of solutions to current challenges of the digital transformation. As a non-profit organization, TM Forum represents over 850 member companies that together generate a revenue of two trillion US-Dollars and serve up to five billion customers in 180 countries.?

For more information visit www.tmforum.org.

ec4u expert consulting ag is a leader in the field of CRM. We assist our customers with the digital trans-formation of their business-critical processes in marketing, sales, and service ? across the entire lifecycle (also ?customer journey?).

At ec4u, we realize that for a company to stay healthy and stable, these particular customercentric units must interact seamlessly. Hence, our consulting, implementation, and support services ensure that the customer journey always encompasses the entire lifecycle of the project ? ranging from strategy & expert consulting services through to technical execution, support, and advancement. These activities are ac-companied by the commitment of modern Customer Analytics & Business Intelligence-Methods.

The goal of the digital transformation is to make CRM more efficient through

? A clearly-defined, customer-centric strategy

? Stringent, IT-backed business processes

? Transparent, KPI-based monitoring and controls, plus

? Strengths-oriented employee development and management.

We enhance our performance with diverse value-added services that include setting up customer lifecycle management, providing demand centers, and actively monitoring social media. We tailor the models for all our services to your specific needs, aimed at achieving the best possible project outcome.

On the technical end, we stand behind current leaders in the field of CRM: Oracle, Salesforce, and Micro-soft. We are active in all facets of CRM, underpinned by eleven offices with roughly 290 employees and over 700 projects executed successfully worldwide.

Posted by on 27. June 2018. Filed under Telecommunication. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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