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Find Affordable QA And Speech Analytics Services For Your Contact Center




When it comes to call center operations, itâs never enough to hire agents and call it a day. One challenge youâll have to face eventually is QA.California-based company Call Criteria offers quality assurance and voice analytics services for contact centers looking to improve their staffâs communication and interaction with their callers. The company provides accountable, unbiased, and scalable solutions to businesses from various industries.?Learn more at http://callcriteria.com.One of the biggest benefits of their services is instant access to highly trained personnel who can conduct quality assurance measures on your behalf. With Call Criteriaâs expert solutions, there is no need to hire and train new staff to handle the work. You donât have to spend on updating the QA staffâs training either, further improving cost-efficiency.By partnering with Call Criteria, you can also benefit from the companyâs impressive technologies. You get access to an actionable dashboard that gives you an overview of each agentâs scores and rankings, as well as top missed points and precise coaching advice. You can also easily retrieve records of individual, manual call reviews.Call Criteriaâs scorecard system is another boon. Instead of implementing standard scorecards for all their clients, the company devises customized scorecards based on your contact centerâs requirements. You can also expect to receive data derived from dynamic questions and answers, in lieu of the more common â?yesâ” or â?noâ” responses.As practiced by the majority of call centers in the world, Call Criteriaâs QA processes are assisted by voice analytics. The company, however, recognizes that the accuracy level of AI technology is still low relative to human hearing. For this reason, they make sure that voice analytics data go through review by experienced human QA analysts to capture any nuances that technology cannot.With capabilities in the areas of quality assurance, coaching, sales performance, and AI-enabled voice analytics, Call Criteria is composed of a team of experts with extensive knowledge in call center best practices and operations. The company headquartered in Los Angeles serves clients from education, mortgage, automotive, utilities, finance, and home services, among other industries.Give your staff the insights they need to improve their skills! Visit the above website to know more.





Posted by on 30. May 2020. Filed under Computer & Software. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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