Business Service Management (BSM) helps businesses in understanding how IT services can be used, benefitted from and improvised. Through Business Service Management, IT managers can monitor applications so that they can foresee and deal with application outages. In large organizations, in case of an outage, it is important to know exactly which department is going to be affected in order to prevent major impact. IT managers also need to ensure that Service Level Agreement conditions are met by ensuring that all business-critical applications are available and error-free. Business Service Management helps IT managers in doing this by tracking, monitoring and managing the investment and operational part of the information technology to make sure that they are in the interests of business. BSM hence intersects the IT processes with the business processes in order to ensure that the IT infrastructure gives maximum benefit to the business.
Business Service Management solutions are not only useful to IT managers, but also business managers. Business managers can quickly analyze the business impact of downtime and deal with clients accordingly. IT managers can then take action to solve that problem and avoid a breach in Service Level Agreements. Using Business Service Management solutions, IT managers can see on a real time basis, where the problem has occurred and which departments will be impacted by it. With this information, IT managers can then plan on how to resolve the problem and which area to target first. This helps them ensure that conditions of Service Level Agreements are not breached.
Business Service Management helps organizations in many ways:
• Business managers can allocate resources efficiently with the help of BSM
• With a Business Service Management solution, business managers can understand the business impact of system failure
• Service Level Agreement conditions can be met successfully
• The root cause of the problem in any application can be pinpointed and a solution can be found quickly
• A Business Service Management solution can help avoid considerable loss in costs
• Businessmen can alert clients in case there is a critical outage
• IT managers can allot work according to priorities to get the problem solved quickly
• Business Service Management solutions give visibility to IT infrastructure, which can help with better management of business resources
You must be logged in to post a comment Login