Upstream Works Releases AnyTask Routing for Cisco Finesse Contact Center

Upstream Works Releases AnyTask Routing for Cisco Finesse Contact Center

TORONTO, ONTARIO — (Marketwired) — 06/08/15 — Upstream Works, the leading provider of omnichannel insight and automation solutions for contact centers, announced today the addition of AnyTask Routing to its award winning Upstream Works for Finesse (UWF) smart agent desktop. This feature allows Upstream Works for Finesse–s task based system to route any type of third party task to an available agent while providing full omnichannel reporting & tracking. With AnyTask Routing, contact cen