SAN FRANCISCO, CA — (Marketwired) — 05/14/13 — — IntelliResponse, the leading provider of virtual agent technology solutions for the enterprise, today announced the completion of its 50th financial services deployment. Leading banks, credit unions and insurance providers are increasing their adoption of the IntelliResponse VA platform in response to market demand for superior online customer service.
IntelliResponse will be a presenter at Finovate Spring in San Francisco (May 14 and 15), where the company will be showcasing its market-leading Virtual Agent technology and use cases within the financial services industry. With over 150 customer-facing deployments, IntelliResponse technology delivers answers to online questions posed across multiple consumer touchpoints including: corporate websites, social, mobile and agent channels, as well as web-enabled kiosks.
In their live demonstration, IntelliResponse will also demonstrate how financial services companies can use Virtual Agent technology to enhance their mobile customer service capabilities. According to research by Capgemini and EFMA, mobile banking is set to grow by 7.7 percent in North America between now and 2017, while branch usage continues to shrink, highlighting the need for banks to invest in their mobile customer service offerings.
“Banking consumers now expect to be able to find answers to their self-service questions across multiple online interaction channels and devices,” said David Lloyd, CEO, IntelliResponse. “With complex products on offer, a strict regulatory environment and amidst staunch competition, financial services companies need efficient ways to provide customers with the precise answer they-re looking for, regardless of the channel the consumer is using. Put simply, Virtual Agent technology allows financial service providers to create profitable online conversations across web, mobile, social, and agent channels.”
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IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.
Our patented Virtual Agent solutions transform corporate websites, mobile applications, social media channels and agent desktops into world class self-service platforms. Using IntelliResponse, consumers can ask questions using natural language and get instant, accurate answers as well as targeted offers that lead them down the purchase path and improve conversion. What-s more, key voice of the customer insights are captured in natural language, allowing companies to build highly detailed customer profiles over time.
IntelliResponse is the gold standard in first line customer experience, offer management and customer intelligence. Some of the world-s most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse — including CIBC Bank, ING Direct, Charter Communications, Progress Energy, Copa Airlines, Kobo Books, Penn State University, Yale University and Harvard University.
For more information about IntelliResponse, visit
Dominic Weeks
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