Nosto and Function18 score hole in one at Direct Commerce Innovator Awards

The success of Nosto\-\-s AI-powered personalisation solution for leading golf apparel retailer Function18.com has been recognised at the 2018 Direct Commerce Innovator Awards, winning in the category for best CRM, Data, Targeting & Personalisation at the prestigious awards. Thanks to Nosto, Function18, which sells golf clothing from top sports brands such as Nike and Adidas, […]

8×8 Selects Confirmit to Deliver Deeper Customer Insights

Confirmit Horizons platform fuels Voice of the Customer programme for leading cloud solutions provider

Cloud Office: SEMYOU übernimmt sonoCRM

SEMYOU mit CEO Volker Jahns übernimmt den jungen schwedischen CMR Anbieter sonoCRM – für 20 Mio. US-Dollar – und ergänzt damit sein Portfolio auf attraktive Weise. Das Schweizer Unternehmen, aktiv in den Bereichen Cloud-Computing und Cloud-Anwendungen (SaaS), ist an einer Reihe von Standorten global aufgestellt – neben der Schweiz auch in Deutschland und den USA

NewVoiceMedia named finalist in SalesTech Awards

LONDON, November 22 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named a finalist in the 2017 SalesTech Awards.

The SalesTech Awards honour companies and individuals that demonstrate excellence, innovation and leadership in the sales technology market. Produced in partnership with the B2B Technology Marketing Community on LinkedIn, the awards tap into the experience of

Maximizer Software appoints Leasba Consulting as Certified Solutions Provider

New partnership to bring increased customisable and tailored CRM solutions to the Spanish market

Cerillion recognised as a Visionary for 2nd year in a row in Gartner’s 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs

London, 30th October 2017 – Cerillion plc (AIM: CER), a leading provider of billing, charging and customer management solutions, today announced that it has once again been recognised by Gartner as a Visionary in the latest edition of the highly regarded Magic Quadrant for Integrated Revenue and Customer Management (IRCM) for CSPs*.

Study Commissioned by Celebrus Advances Strategies for Cross-Channel Business Success

Study offers insights into why firms struggle to harness data for enhanced customer experiences:
• Only 26% of businesses surveyed are able to use data to improve customer experience for all or most of their customers’ interactions.
• Nearly two-thirds of surveyed organisations have difficulty recognising customers across digital channels.
• Almost all firms recognise the importance of tracking on customer engagement and that technology is key to making it work.

TimeTrade Debuts New AI-powered Version of Scheduler, its Industry-leading Customer Engagement Solution for Sales and Services Teams

New version builds on Salesforce Einstein to help companies close more deals faster and improve customer satisfaction

For the 5th Time, Madison Logic Appears on the 36th Annual Inc. 5000 list, Ranking No. 1984 with Three-Year Sales Growth of 190%

Inc. Magazine Names Madison Logic No. 1984 on its List of America–s Fastest-Growing Private Companies — the Inc. 5000

NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience

LONDON, 10 July 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verint® Systems Inc., a global leader in customer engagement optimisation solutions.

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