CAMBRIDGE, MA — (Marketwire) — 03/09/12 — (NASDAQ: PEGA), the leader in (BPM) and software for customer centricity, today announced that the company has received an Omega from the for excellence in customer satisfaction. The award is presented annually to companies that have consistently exceeded expectations in customer service, based on how their own customers have rated their experiences from the prior calendar year.
This marks the third time that Pega has been recognized by Omega Management Group, experts in developing and implementing customer and employee experience management strategy (CEM) strategies that increase revenue and profits. Omega objectively measures customer satisfaction and loyalty levels on a 5-point scale at least four times during the year in such categories as technical support, field service, customer service and account management. Only customers are able to vote for this award.
“We are honored to be recognized by the NorthFace ScoreBoard Awards, as continued customer satisfaction has always been critical to our ongoing success,” said Sam Falk, Vice President of Global Customer Support for Pegasystems. “The way our customers rate us has proven to be very useful as we continue our commitment to our customer-centric approach and strong support for our world-class clients- transformation projects. Our strong global support network coupled with our wide breadth of technical knowledge is part of what makes Pegasystems the market leader.”
“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president and CEO of Omega. “In 2011, more than 300 projects, many international in scope, were audited from 41 companies based in the U.S. and abroad. Like Pegasystems, the majority of companies are repeat recipients, which shows that, despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success.”
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Pegasystems, the leader in business process management and software for customer centricity, helps organizations enhance customer loyalty, generate new business, and improve productivity. Our patented Build for Change® technology speeds the delivery of critical business solutions by directly capturing business objectives and eliminating manual programming. Pegasystems flexible on-premise and cloud-based solutions enable clients to quickly adapt to changing business conditions in order to outperform the competition. For more information, please visit us at .
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Brian Callahan
Pegasystems Inc.
(617) 866-6364
Twitter: @pegasystems
Kim Leadley
PAN Communications
(617) 502-4300
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