QUEBEC — (Marketwired) — 05/15/13 —
today announced it is the recipient of the (TSIA) TechFUTURES “Audience Favorite” Award for spring 2013. The company won the honor for its discussion about the future of knowledge and content management on May 8 at the (TSW) 2013 Best Practices conference in Santa Clara.
TSW is the technology services industry-s premier conference, bringing together the brightest minds and top decision makers in the market space. TechFUTURES was a brand-new component to TSW at the spring 2013 event, and officially kicked off the conference. Through these energized and dynamic presentations, attendees caught a first-hand glimpse into a vision of where services technology is headed within the next three to five years.
During her presentation, “The Future of Knowledge Management and Access,” Diane Berry, Coveo-s senior vice president of marketing and communication, conceptually examined changes among the past, present and future of how individuals interact with information and gain knowledge. Proscribing more personalized and interactive, self-directed ways for customer service and support agents and customers to access information, Berry revealed the first, out-of-the-box application of content personalization within a CRM system, in this case within Salesforce Service Cloud. Berry showed how this application — built on Coveo-s highly advanced indexing and enterprise search platform — brings information from any system, already related to the user-s context, directly into the Salesforce UI, helping the user solve cases or reach other goals more quickly and effectively.
“We were thrilled to open up the spring TSW conference with TechFUTURES. The audience was so receptive to these lively and inspirational talks that were delivered in TED-style format, complete with strong visual elements. Coveo was named the Audience Favorite for its impactful discussion on knowledge and content management. We were honored to present them with this award, and proud to have them participate in this great new TechFUTURES event.”
“We are truly honored to receive this award, and understand why the presentation struck such a chord with TSW attendees. Knowledge is the greatest differentiator for all organizations, and at this point in the evolution of how employees and customers interact with information, it is the most difficult asset to generate return on — simply because information is located in so many different sources, is so varied, and changing so quickly. Unified indexing will be the way information is accessed as companies realize that traditional ways of managing knowledge no longer meet their employees- and customers- needs.”
Coveo-s highly advanced, Unified Indexing and Insight platform transforms knowledge management initiatives by redefining how people access and share fragmented knowledge around the customer-focused enterprise. Coveo brings together the collective and yet fragmented information from cloud-based, social, and on-premise systems, and injects it into the context of every user, every time. Coveo connects people to contextual content, and through content, to relevant people. This enables more efficient customer service, increased sales, shorter sales cycles, faster innovation for better product development and increased profitability. Coveo-s advanced, Unified Indexing and Insight platform securely connects with and crawls all systems to create a virtual integration layer, by federating and enriching structured and unstructured information.
The Company-s lines of business inject existing knowledge into every Customer Service interaction, personalize online customer experiences within high-end websites, and increase overall return on knowledge by making the collective knowledge easily accessible, so that all employees can stop reinventing the wheel. More than 2,000,000 people globally and more than 500 companies use Coveo to achieve their business goals. Among Coveo customers are CA Technologies, L-Oreal Switzerland, Lockheed Martin, YUM! Brands, GEICO and SunGard. For more information, visit , follow us on Twitter or like us on .
The Technology Services Industry Association (TSIA) is the world-s leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world-s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. Visit us at , follow us on Twitter , or like us on .
Editorial Contacts:
Jessica Hohn-Cabana
Coveo
418-263-1111 x233 Office
508-353-3454
Kim Leadley
PAN Communications
617-502-4300
Suzanne Hite
TSIA
410-774-5322
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