MAIDENHEAD, UNITED KINGDOM — (Marketwired) — 05/28/13 — WHAT: (LSE: SDL) will host the 4th annual on global customer experience management in San Jose, CA on June 13 and 14. Global leaders and successful innovators will share best practices for how they are winning the hearts and minds of their customers.
Silicon Valley author, publisher and entrepreneur, Guy Kawasaki, will kick-off the first day with an inspiring keynote talk. Attendees will have an opportunity to select from a series of tracks focused on customer experience Insights, Orchestration and Contextual Experiences. Thought leaders from the some of the world-s top brands, as well as leading industry analysts and key SDL executives will lead over 12 sessions of thought provoking presentations and discussions. Kerry Bodine of Forrester Research, Inc. will provide the closing keynote and is certain to stimulate ideas with her talk, “Customer Experience is the Greatest Untapped Source of Profits.”
SDL technology innovations will headline the day on Friday, June 14th. There will be more than 30 sessions across multiple tracks, offering technology and best practice insights from workshops, panel sessions, roadmap presentations, trainings and more.
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WHY: This complimentary two-day event offers a unique opportunity to gather cutting-edge insights from the experts and organizations that are shaping the future of global business. Attendees will learn how to transform the customer experience by predicting what customers want and successfully engaging with them across multiple languages, cultures, channels and devices.
WHO: Anyone with a customer experience initiative, customer revenue responsibility and a desire to improve the customer journey or successfully engage with the “empowered customer” should plan to attend.
WHEN: June 13 and 14, 2013
WHERE:
HOW: To register, visit
SOCIAL: There will be a social media command center onsite. In addition to live tweeting and blogging SDL social media professionals will be on hand to discuss community, collaboration and how you can incorporate a successful social strategy into your business.
Follow the action on , , , Facebook, and Use the #sdlinnovate hashtag.
About SDL
SDL enables global businesses to enrich their customers- experience through the entire customer journey. SDL-s technology and services help brands to predict what their customers want and engage with them across multiple languages, cultures, channels and devices.
SDL has over 1,500 enterprise customers, 400 partners and a global infrastructure of 70 offices in 38 countries. 42 out of the top 50 brands work with SDL. For more information, visit .
Contacts:
SDL Americas
Mary Galoski Parsons
+1 617 962 5055
SDL Corporate Headquarters
Vicky Ryce
+44 7792 662213
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