SUNNYVALE, CA — (Marketwired) — 07/31/13 — , a global leader in customer service solutions used by more than 900 organizations worldwide, including 250 government agencies, today announced keynote speakers for its European KANA Connect customer conferences. Digital and social media expert Steven Van Belleghem will headline the September 24 event at Fort Voordorp in Groenekan, the Netherlands. Two-time Olympic Gold Medalist James Cracknell and corporate leadership authority Hamish Taylor will be featured speakers September 26 at Old Trafford in Manchester, United Kingdom.
KANA also today announced agendas for both conferences featuring product- and industry-specific sessions, hands-on labs, networking opportunities with executives, staff and attendees, and a solution showcase to help commercial and public sector attendees grow their service management knowledge and drive measurable results with advanced customer experience strategies. Full agendas are available now at and .
Steven Van Belleghem is one of Europe-s top thought leaders studying the impact of digital and social media on business. He runs B-Conversational, a consultancy that helps businesses evolve into customer-centric organisations, and his books “The Conversation Company” and “The Conversation Manager” are best-selling guides for customer service professionals. Van Belleghem will speak September 24 in Groenekan on managing customer experiences, conversations, content and collaboration.
James Cracknell is amongst Britain-s most successful athletes, winning Olympic Gold Medals for rowing in the 2000 Sydney Games and the 2004 Athens games, plus six World Championship titles. In 2010, he became the highest placing Briton ever to complete Marathon des Sables, and today remains tireless in undertaking some of the world-s most physical athletic challenges. Cracknell will speak September 26 in Manchester on team building and new perspectives on achieving goals.
Hamish Taylor has a record of leading award-winning innovation and change at high-profile businesses, including Procter & Gamble, Eurostar and British Airways. The introduction of flat beds on British Airways flights are among his storied innovations. Today, Taylor runs his own consultancy helping organisations achieve breakthroughs by looking outside their current environment. He will speak September 26 in Manchester about innovation and challenging the traditional mindset.
“We have assembled a talented roster of speakers to enlighten this year-s conference attendees,” said James Norwood, chief marketing officer for KANA Software. “Each has applied and honed their skills in highly competitive situations and can impart a great deal of wisdom regarding successful customer experience management. With their inspiration and a schedule full of thought-provoking sessions, we expect this year-s conferences to be our most successful to date.”
KANA Connect agendas cover customer service trends, best practices and the entire KANA solutions portfolio so attendees can acquire knowledge to advance their business strategies and drive consistent customer experiences that count. Key themes addressed include: Charting Your CX Future; the Omni-Channel Imperative; Creating Superstar Agents; Improving Your Service; Reducing Deployment Costs; and Unifying the Customer Experience. Attendees can also schedule one-on-one discussions with KANA personnel to augment their conference experiences, and follow KANA Connect commentary on Twitter and .
KANA understands the value of great Customer Service experiences. We know every channel through which a customer communicates with — and about — your brand. We provide on-premises and cloud solutions for large enterprises and mid-market organizations. By unifying and maintaining context for customer journeys across agent, Web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter scores (NPS) at more than 900 enterprises — including many of the Fortune 500 and more than 250 government agencies. At KANA, we help create differentiated and personalized customer experiences that count.
KANA is based in Silicon Valley, California and has offices worldwide. For more information visit , phone +1 800-737-8738, and follow KANA on Twitter .
KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.
Contact:
Ryan Zuk
KANA Software, Inc.
+1 626 275 7625
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