TORONTO — (Marketwired) — 07/31/13 — IntelliResponse, the leading provider of solutions for the enterprise, today announced that has named IntelliResponse as a recipient of CUSTOMER Magazine-s 2013 IP Contact Center Technology Pioneer Award for its solution.
The prestigious IP Contact Center Technology Pioneer Award honors companies that have produced innovative, “Best in Class” IP contact center solutions in the last twelve months.
“Technology is absolutely essential to managing a successful, efficient call center,” said Rich Tehrani, CEO, TMC. “This award recognizes those companies that have truly advanced contact center technology in the last twelve months thereby distinguishing themselves as industry leaders.”
“TMC is pleased to honor IntelliResponse with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications,” continued Tehrani.
“IntelliResponse Virtual Agents help organizations deliver a superior online customer service experience by delivering the precise answers customers are seeking whether they-re visiting a corporate website, interacting with an organization via their smartphone or favorite social media channel, or speaking with a live agent,” said Mike Hennessy, Vice President, Marketing at IntelliResponse. “The omni-channel web has quickly become the primary source of consumer information and first-line customer interaction, so it-s critical that organizations can deliver answers to their customers- questions from any channel they choose.”
The announcement of the Technology Pioneer Award follows hot on the heels of IntelliResponse-s of its new tool, the first and only Voice of the Customer technology designed to help enterprises visualize and derive actionable insight from customer questions posed on digital channels. VOICES captures and automates authentic “Voice of the Customer” data from client interactions across web, mobile, agent and social channels and transforms it into a collection of easy-to-digest customer insights. With VOICES, marketing, customer care and customer experience teams can access these customer insights in real-time to enable faster, more informed decision-making and communication with customers.
Winners of the IP Contact Center Technology Pioneer Award will be published in the July 2013 issue of CUSTOMER magazine. For more information, visit .
IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.
Our patented Virtual Agent solutions transform corporate websites, mobile applications, social media channels and agent desktops into world class self-service platforms. Using IntelliResponse, consumers can ask questions using natural language and get instant, accurate answers as well as targeted offers that lead them down the purchase path and improve conversion. What-s more, key voice of the customer insights are captured in natural language, allowing companies to build highly detailed customer profiles over time.
IntelliResponse is the gold standard in first line customer experience, offer management and customer intelligence. Some of the world-s most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse — including CIBC Bank, ING Direct, Charter Communications, Progress Energy, Copa Airlines, Kobo Books, Penn State University, Yale University and Harvard University Extension School.
For more information about IntelliResponse, visit
Dominic Weeks
(617) 779-1818
Drew Stoga
Marketing Manager
(203) 852-6800 ext. 175
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