CAMARILLO, CA — (Marketwired) — 08/27/13 — VPI (), the leading global provider of contact center workforce optimization solutions, today announced that Ventana Research, an esteemed benchmark research and advisory services firm, has selected VPI VirtualSource as this year-s Customer Technology Innovation Award winner. The prestigious awards distinguish pioneers that have developed clear visionary and transformative technology. The Technology Innovation Awards showcase what technology vendors have done to advance the potential of their applications and technology to drive better productivity and outcomes.
VPI VirtualSource is a revolutionary, hosted, pay-as-you-go service that uses conversational virtual call agents powered by artificial intelligence. Hailed as the perfect supplement to human contact center agents, the scalable virtual workforce in the cloud enables organizations to drastically reduce costs by effectively automating a much broader range of their inbound and outbound calls while maintaining the highest levels of customer satisfaction.
“I would like to commend VPI on its significant achievements in technology innovation to improve the timeliness of the customer experience and for being the recipient of the Customer Technology Innovation Award. The VPI VirtualSource solution meets the needs of the next generation of contact centers that would like to deliver efficient customer service,” said Mark Smith, CEO and chief research officer at Ventana Research. “VPI VirtualSource combines the latest advancements in natural speech, artificial intelligence and performance analytics into a cloud-based technology offering that can help organizations significantly improve the customer self-service experience.”
The annual Technology Innovation Awards are delivered by the Ventana Research team, which through its benchmark research, on-demand advisory and educational services continues to pioneer new methods for organizations to become efficient and effective in their business. As part of the scoring process and methodology, Ventana Research examined submissions and nominations from the industry and research team to assess, score and select the technology that has the best impact for each of the specific categories.
Founded in 1994, VPI is the world-s leading provider of contact center and back office workforce optimization (WFO) software and services. VPI-s award-winning VPI EMPOWER, a powerful Web-based software suite, integrates call recording, quality assurance, analytics, performance management, E-learning and intelligent virtual call agents. Every module within the VPI EMPOWER suite leverages advanced analytics, workflow automation and an open, Web 2.0 architecture to help evolving organizations more easily and rapidly identify and solve their critical business and customer experience issues. VPI-s approach has been disruptive to legacy approaches because its software is easy to deploy, easy to use, and extremely cost effective — resulting in a significant return on investment. VPI has more than 1,500 satisfied customers in 50 countries worldwide using its software solutions. For more information, call 1-800-200-5430 or visit .
Ventana Research is the most authoritative and respected benchmark business technology research and advisory services firm. We provide insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments, education workshops and our research and advisory services, Ventana OnDemand. Our unparalleled understanding of the role of technology in optimizing business processes and performance and our best practices guidance are rooted in our rigorous research-based benchmarking of people, processes, information and technology across business and IT functions in every industry. We deliver education and expertise to our clients to increase the value they derive from technology investments while reducing time, cost and risk.
Ventana Research provides the most comprehensive analyst and research coverage in the industry; business and IT professionals worldwide are members of our community and benefit from Ventana Research-s insights, as do highly regarded media and association partners around the globe. To learn how Ventana Research advances the maturity of organizations- use of information and technology through benchmark research, education and advisory services, visit .
Lynn Grogan
Media Relations, VPI
800-200-5430
Mendeil Bailey,
Ventana Research
925-242-2412
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