IRVINE, CA — (Marketwired) — 09/24/13 — Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba – ), today announced that its has won TMC-s 2013 INTERNET TELEPHONY Excellence Award presented by magazine. The 2013 INTERNET TELEPHONY Excellence Award winners were published in the September 2013 issue of INTERNET TELEPHONY magazine, .
“We are very honored for IPMobility to receive a 2013 Internet Telephony Award,” said Brian Metherell, vice president and general manager of Toshiba America Information Systems Inc., Telecommunication Systems Division. “Toshiba-s free IPMobility mobile app provides single-number reach to Apple® and Android smartphone devices for users of Toshiba-s and business telephone systems.”
“On behalf of TMC and the editors of INTERNET TELEPHONY magazine, we are honored to grant Toshiba with an INTERNET TELEPHONY Excellence Award for its innovation in IP Communications,” said Erik Linask, group editorial director, TMC. “Toshiba-s IPMobility has demonstrated exceptional quality and proved itself worthy of this honor by improving business for its clients.”
This award was given, in part, for the successes achieved by Toshiba-s IPMobility at Suburban Mobility Authority for Regional Transportation (SMART – ), Southeast Michigan-s only regional bus system.
Toshiba-s IPMobility client application for IPedge and Strata CIX provides single-number reach to Apple® and Android smartphone devices for both incoming and outgoing calls. Single-number reach means users only need to provide their office telephone numbers to receive incoming calls. This utilizes the existing Find-Me Follow-Me feature, which provides options to choose either sequential or simultaneous ring to the desk phone and mobile phone.
For outgoing calls, IPMobility dials through the IPedge or Strata CIX, displaying the office number caller ID and providing least cost routing for long distance and international calls. The user has the option of dialing directly through the system or having the system call back the user before making the outbound call in order to avoid mobile network long-distance charges. IPMobility accesses advanced system calling features including extension dialing, call transfer, and call record, among others.
In addition, IPMobility provides visual voice mail to remotely manage and control IPedge and Strata CIX Messaging voice mailboxes. From a mobile phone, users can view, play, reply, and forward their voice and fax messages as well as manage their greetings, name recordings and mailbox passwords.
Created in 1967, SMART has helped people connect to work, school, medical appointments, shopping centers, entertainment and cultural events. SMART provides 11 million rides annually and operates 234 Fixed Route buses on 43 routes with more than 5,000 stops, seven days a week, 22 hours per day. Through its Connector Service, SMART also provides 1,100 rides per day for seniors and people with disabilities who can-t access SMART-s regular Fixed Route service. SMART also partners with 75 municipalities and organizations to support local transit service.
Mel Evans, IT manager for SMART, specified SMART-s communications objectives, which include:
Improving communication with SMART-s community of riders, many of whom use the Connector Service and need to call to reserve rides;
Setting up a Call Back feature for the contact center to help avoid long wait times for callers while ensuring their needs are met;
Creating a feature-rich contact center with call reporting, call recording and call management applications to improve customer, agent and supervisor experiences;
Delivering Unified Messaging to deliver email, voice and fax messages to a single inbox;
Enabling SMART-s IT team to handle some of its own system administration to save time and money; and
Providing a reliable business telephone system that was affordable while delivering cutting edge technology features with a fast return on investment.
Sue McGill and Ric Dorman, sales representatives at CTS Companies () of Bloomfield Hills, Michigan, recommended Toshiba-s IPedge. “We knew that Toshiba-s IPedge would exceed SMART-s objectives,” McGill said. CTS Companies has been an Authorized Toshiba Dealer since 1980. CTS Companies is Toshiba-s longest-standing dealer.
Installed and serviced by CTS Companies, SMART-s new business telephone solution consists of:
Four , including one IPedge EM at SMART-s terminal in Troy, Mi., where IT administration is located; two IPedge ECs located at SMART-s other two bus terminals; and one additional IPedge EC located at SMART-s Detroit headquarters;
A fifth location (transit center) with just IP telephones;
More than 350 and 13 ;
to connect users- smartphones as extensions on the new systems;
Toshiba , which include TASKE reporting, OAISYS Tracer call recording, and Tapit call accounting;
Toshiba-s unified communications solution;
, delivering a single inbox for email, voice and fax messages; and
for simple, browser-based administration and remote management.
Toshiba-s IPedge IP business telephone systems exceeded SMART-s communications objectives, including delivering a cost savings of more than $400,000 over the first five years. Bottom-line benefits include:
Smooth handling of 250,000+ incoming calls per month;
Improved internal and external communications with unified messaging and mobility capabilities;
Robust contact center capabilities; and
More than $400,000 in cost savings in the first five years of use.
“SMART service provides a critical link for people in their daily lives, helping them get to work, medical appointments, and everywhere else they need to go. Toshiba and CTS Companies exceeded our expectations, giving us exactly what we wanted so we could easily communicate with our customers using an affordable IP business telephone solution with robust contact center plus saving us hundreds of thousands of dollars,” said Mel Evans, IT manager, SMART.
“With Toshiba-s IPedge, SMART-s users are empowered to communicate more effectively, be more efficient, and have greater access to their customers, partners and each other,” added Ric Dorman, sales rep, CTS Companies.
For an Authorized Toshiba Dealer, visit .
TMC is a global, integrated media company that supports clients- goals by building communities in print, in person and online. TMC publishes multiple magazines including , , and . TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including , the world-s leading B2B communications event, as well as industry events: 3D Printing Conference & Expo, Asterisk World, AstriCon, CVx ChannelVision Expo, Cloud4SMB Expo, DevCon5 – HTML5 & Mobile App Developers Conference, M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; SecureIT; StartupCamp, Super Wi-Fi Summit, SIP Trunking-Unified Communications Seminars, Wearable Tech Conference & Expo, WebRTC Conference & Expo, and more. Visit for additional information.
Toshiba America Information Systems Inc., Telecommunication Systems Division is one of the three business units of Toshiba America Information Systems Inc. (TAIS) and offers business communication solutions for SMB enterprises and enterprises with multi-site or regional locations. Toshiba-s VIPedge cloud-based business telephone solution supports up to 500 users, and the IPedge and Strata CIX systems support from 8 to 1,000 users and offer Voice over IP, voice mail and unified messaging, conferencing and collaboration, unified communications applications, networking, mobility and more. Together with Toshiba-s PCs, tablets, copiers, and surveillance video cameras/recorders, Toshiba-s Telecommunication Systems Division helps enterprises maximize business efficiency in communications and mobility. Headquartered in Irvine, Calif., TAIS is an independent operating company owned by Toshiba America Inc., a subsidiary of Toshiba Corporation. For more information, visit .
Toshiba Corporation is a world-leading diversified manufacturer, solutions provider and marketer of advanced electronic and electrical products and systems. Toshiba Group brings innovation and imagination to a wide range of businesses: digital products, including LCD TVs, notebook PCs, retail solutions and MFPs; electronic devices, including semiconductors, storage products and materials; industrial and social infrastructure systems, including power generation systems, smart community solutions, medical systems and escalators & elevators; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 590 consolidated companies, with 206,000 employees worldwide and annual sales surpassing 5.8 trillion yen (US$61 billion). Visit Toshiba-s web site at .
© 2013 Toshiba America Information Systems Inc. All rights reserved. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, without limitation, product prices, specifications, availability, content of services, and contact information is subject to change without notice.
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