DALLAS, TX — (Marketwired) — 11/22/13 — – , Inc., which delivers prepaid customer lifecycle and billing solutions to consumer-focused communications service providers, announces a partnership with , a leading live chat application provider. Through seamless integration with BeQuick-s wireless billing software platform, MVNO and wireless carriers now have real-time communication options to support their own channel agents and CSRs with superior customer service.
The ability to live chat with customers and potential customers for sales and support, instead of navigating through an IVR system, is becoming a favorite communication channel for both customers and contact centers. For example, if an agent has a question during a subscriber sign up or other activities, a live chat session can provide access to quick answers to keep transactions running smoothly and efficiently.
For today-s contact centers, online chat service options not only provide added convenience, but often result in decreased call volumes, as well as reducing costs associated with transactions.
“The ability to live chat and quickly reach an agent for answers provides our clients with an additional level of support that we had been found to be extremely cost-effective,” says Sean Biganski, co-founder and CTO for BeQuick Software. “Our partnership with Olark lets us add a new feature to the Fusion suite of options that will enable our MVNO and wireless carrier customers to better communicate with their own customers and channel agents, enhancing customer acquisition and retention.”
BeQuick is a sponsor of in Dallas, November 21-22, 2013.
Since launching in 2009, Olark-s click-to-chat customer service tool greets visitors on hundreds of websites. Customers use it to get their questions answered (and complaints heard), and companies deploy it as a real-time customer service tool, complete with analytics and CRM integration. Additional information on the company may be found at .
BeQuick Software provides hosted billing and customer lifecycle solutions to consumer-focused communications service providers. Its industry-leading products are SAS 70 Type II certified. Founded in 2002, the company has more than a decade of success in helping loyal customers achieve unprecedented growth and profitability. Its QuickTel product is a hosted, turnkey billing, OSS, and back office suite and the leading solution for WIRELINE, Lifeline ETC billing, sign-up, and recertification. Its latest product, Fusion, is a hosted, cloud-based, multi-tenant solution that powers the entire WIRELESS customer lifecycle. It supports a range of diverse business models, enables rapid implementation and training, and propels rapid growth by helping wireless providers win more customers. In 2008, the co-founders of BeQuick were selected as finalists in the Ernst & Young Entrepreneur of the Year award program, and in August of 2010, BeQuick ranked #854 on the Inc. 5000 list of fastest growing U.S. private companies with a three-year growth of over 350 percent. Additional information on the company may be found at .
Press Contact:
Lizbeth Dison
Calysto Communications
404-266-2060, ext. 519
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