LONDON — (Marketwire) — 07/25/11 — Aspect, a leading provider of and today announced that it is the overall sponsor of United Business Media-s 2011 European Call Centre & Customer Service Awards. The event will be a highlight of this year-s Call Centre & Customer Management Expo, to be held 11 – 12 October, National Hall Olympia, London.
Aspect will be represented at the award ceremony by Mark King, Senior VP, Europe and Africa, who will address the executive audience on the next generation of customer contact before announcing the top prize of Best Customer Service Operation.
This is the inaugural year for the prestigious event, formed following the merger of Europe-s top contact center and customer service award events — the National Customer Service Awards and the European Call Centre Awards — to provide a single platform to reward and recognize excellence across the contact center and customer service industry.
Widely regarded as the most prestigious award program in the contact center industry, the European Call Centre Awards (ECCA) program has a 15-year history of rewarding individuals and companies that have made a significant impact on the industry, while the National Customer Service Awards program has celebrated the effort and impact of excellent customer service on the customer and business since 1999.
Aspect has long been associated with innovation and excellence in the contact center industry. After developing the first intelligent call center automatic call distributor (ACD) more than three decades ago, Aspect went on to build the first dialer, the first workforce management solution and the first unified contact center platform. More recently, Aspect was the first company to bring unified communications applications to the contact center.
“The European Call Centre & Customer Service Awards program is the industry-s leading showcase for individuals and organizations that have gone the extra mile to achieve contact center and customer service excellence,” said Mark King, Senior VP, Europe and Africa.
Winners for the European Call Centre & Customer Service Awards will be announced at a black tie dinner at the prestigious London Hilton Park Lane on October 11th.
There are 20 Individual, Team and Innovation & Excellence awards to be won from Best Contact Centre Under 100 Seats to Team Leader of the Year, Best Use of Technology, Senior Manager of the Year and Back Office Team of the Year. Certificates of Excellence will also be handed out to runners-up that have particularly impressed the judges. Details of the award categories are available at .
Aspect builds customer relationships through a combination of customer contact software and Microsoft platform services/solutions. For more information, visit .
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Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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