Social Media Revolutionizes Customer Support
The pioneers meet at the World ClassSocial Customer Dialog 2015
As 67% of consumers already use social media to ask companies for support, their customer service experts meet at the World Class Social Customer Dialog 2015, taking place on 1st & 2nd June at the Fleming’s Conference Hotel in Frankfurt. Keynote speakers will come from diverse businesses, from leading companies such as Allianz, Telefonica Germany and Festool, to innovative start ups such as Happy Socks, makers of creative socks sold in more than 70 countries.
Speakers will share their best practices in Customer Support, Client Engagement, Social Media Management and Analytics, as well as their success and failure stories at implementing new communication strategies through social channels:
Deniz Celik, Senior Manager Content Marketing at Hartmann, lead manufacturers of surgical and hygienic disposable products, will discuss why being present in social media is not enough; establishing a conversation with customers is crucial to create a relationship with clients. After all, that is the point of going social.
Samanta Morgenstern, Customer Service and Social Media Team Lead at Happy Socks, will deal with the importance of customer expectations put on social media. Also, she will talk about the benefits and challenges she has faced while managing a combined social and support team.
The World Class Social Customer Dialog 2015 is the third manetch conference of its kind, with delegates and speakers from more than 17 countries, who have brought their success and failure stories at local and international level to previous events.
World Class Social Customer Dialog website
www.wcsc15.com
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