ORLANDO, FL — (Marketwired) — 05/05/15 — , a provider of software used by agents in contact centers worldwide to consistently improve customer service, will present the Best Strategic Value to the Organization award at the on Tuesday, May 5. The ceremony is part of the ICMI Contact Center held May 4 – May 7 in Orlando. Panviva will be located in Booth 234 where it will showcase Cloud, performance support software for contact center agents and customer service professionals. Private demonstrations of SupportPoint Cloud can be arranged by contacting Panviva at (781) 270-1569 or .
“The contact center that takes home the Best Strategic Value to the Organization trophy is one that both understands and contributes to the overall organization–s strategic goals by shaping, influencing, and enabling the organization–s success,” said presenter David Pietropaolo, Vice President of Sales, North America at Panviva.
Panviva customer, , Director of Commercial and Quality Service at Medical Plans, is a finalist in the Best Customer Service Business Leader category. She oversees a staff of more than 100 in two contact centers handling 500,000 inbound calls annually. Beitelman architected and managed the deployment of cloud infrastructure and software in Health Alliance Medical Plans– contact centers and is credited with transforming them into engines of growth.
Upgrading contact center business applications and processes to support new products and markets was essential to enabling and managing growth. Health Alliance doubled the number of states it serves, won multiple Medicaid and Medicare Advantage contracts, and introduced two new health insurance products over a 12-month period.
“The Health Alliance Medical Plans story underscores that the contact center can evolve towards a profit center by introducing innovations in customer experience, training and support, marketing and sales enablement, business process, and technology. We wish Angela good luck,” said Pietropaolo.
Panviva SupportPoint Cloud software provides users with workflow navigation and instant access to the exact information, applications, and communication they need all in one place and accessed through a simple interface. The cloud-based solution is a fully-managed, subscription-based service for rapid implementation at lower cost. Innovative customers in banking, business process outsourcing, healthcare, insurance, telecommunications and other information intensive industries use SupportPoint Cloud to optimize business performance. There are SupportPoint Cloud users in 40 countries.
Panviva North American headquarters are in Burlington, Mass. Visit to learn more. Follow us on Twitter and on .
Stephen Pappas
Senior Vice President
Panviva, Inc.
978.743.6650
Chas Kielt
Corporate Communications
On Demand Marketing and Influencer Relations
617.833.3649
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