ORLANDO, FL — (Marketwired) — 05/05/15 — () (TSX: ESL), developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, today announced it will showcase its award-winning portfolio in booth #1023 at SAPPHIRE® NOW and the ASUG Annual Conference being held May 5-7 in Orlando.
SAPPHIRE NOW and the ASUG Annual Conference is the world–s premier business technology event and largest SAP customer-run conference, offering attendees the opportunity to learn and network with customers, SAP executives, partners and experts across the entire SAP ecosystem.
In addition to recently becoming a member of the SAP® PartnerEdge® program for Application Development, Enghouse Interactive also announced that its EI CRM Connector 1.0 achieved with the SAP CRM application.
EI CRM Connecter 1.0 enables the exchange of critical customer data with instances of SAP Business Suite software. Together, these solutions create an environment where service and support organizations have real-time access to statistics from their CRM system, which not only enhances outbound dialing initiatives, but also augments the ability to quickly and efficiently resolve customer issues.
“Enghouse Interactive is proud to be offering solutions that use SAP-certified integration to help our customers get more from their infrastructures,” said Enghouse Interactive Vice President of Product Management, John Cray. “We are excited to interact with our colleagues at SAPPHIRE NOW and to demonstrate how our expansive portfolio of contact center and UC solutions can significantly improve an agent–s ability to deliver an informed, exceptional customer experience.”
The Company–s products, Enghouse Interactive Communications Center (EICC), Enghouse Interactive CTI Connect, and Enghouse Interactive Contact Center: Service Provider (CCSP), each integrate with SAP CRM using EI CRM Connector 1.0.
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The Company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, IVR, dialers and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the Company–s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at .
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Mostafa Razzak
JMRConnect
202-904-9048
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