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N11 Dialing Now Available for Sorenson Communications Customers

SALT LAKE CITY, UT — (Marketwired) — 12/08/15 — Today, Sorenson Communications, the leading provider of Video Relay Service (VRS) for deaf people who use American Sign Language (ASL), announced it is the first and only Video Relay Service (VRS) provider to offer Sorenson customers, exclusively, the availability of three-digit N11 numbers. This empowering feature provides customers with access to special local services, such as directory assistance, governmental resources and traffic and weather updates. In addition, by dialing 611, Sorenson Video Relay Service® (SVRS®) callers will be connected directly to Sorenson customer service.

With the exception of 911 emergency numbers, to which deaf callers have only had access since 2006, deaf callers have not had direct connection to three-digit numbers for important local services that hearing Americans have had for many years.

“Providing N11 numbers to Sorenson customers meets the Americans with Disabilities Act–s mandate for functionally-equivalent communications for deaf people that are similar to those hearing people enjoy,” notes Sorenson Communications Vice President of Community Relations Ron Burdett. “This is another step in the right direction.”

Among other updates, the new “Favorites” feature gives SVRS callers the option of creating a list of favorite contacts in their SVRS Phonebook, making it even easier to get in touch with the people they call most.

For more information about N11 numbers and Favorites, visit .

Sorenson Communications® () is a provider of industry-leading communications products and services for the deaf. The company–s offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting . Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson–s VRS to place a 911 call, please visit Sorenson–s website: . For information on toll-free numbering, please visit .

Posted by on 8. December 2015. Filed under Networking, Picture Gallery. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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