Home » Picture Gallery, Software » hc1.com(R) and Interactive Intelligence(R) Partnership Brings Five Star Service to Healthcare

hc1.com(R) and Interactive Intelligence(R) Partnership Brings Five Star Service to Healthcare

INDIANAPOLIS, IN — (Marketwired) — 05/17/16 — hc1.com, inventor of the world–s leading , announced a new strategic partnership with Interactive Intelligence () that enables diagnostic labs, health systems, and post acute care organizations to deliver the highest level of personalized service to patients and providers. .

Effective immediately, hc1® Healthcare Relationship Cloud® customers can leverage the Interactive Intelligence PureCloud® hc1 App. This powerful integration with hc1 provides a fast, easy, and flexible pathway for healthcare organizations to automate call center functions and deliver powerful, one-to-one communications across the entire care continuum leveraging the universal, personalized profiles in hc1. Additionally, all call center activities are tracked and managed within the hc1 healthcare CRM and rich, live analytics are delivered through hc1 Insight.

The PureCloud hc1 App provides service center representatives with “click to dial” and “screen pop” capabilities to quickly identify issues that need to be addressed and instantly call contacts with the click of a button within hc1. In addition, hc1 clients can efficiently deliver appointment reminders and tailored messages to providers and patients using interactive voice response (IVR) capabilities.

“With more people entering healthcare than ever before, coupled with intensifying competition, healthcare leaders must find more effective ways to deliver outstanding service levels without a corresponding increase in staff,” said Brad Bostic, chairman and CEO of hc1.com. “The PureCloud hc1 App provides healthcare leaders with the ability to deliver differentiated service via universal profile tracking and unparalleled contact center automation all within a secure cloud platform.”

The PureCloud platform offers comprehensive customer engagement, communications and collaboration cloud services. Its unique microservice architecture based on the Amazon Web Services Cloud adds unprecedented levels of reliability, scalability and security, along with continuous delivery of the most innovative functionality.

“While digital transformation is threatening to disrupt every industry, perhaps this is no truer than for healthcare organizations,” said Paul Weber, chief business officer for Interactive Intelligence. “We designed PureCloud to give these organizations the kind of disruptive cloud services they–ll need to thrive in today–s world of exponential change. The PureCloud hc1 App extends this value by providing built-in features that will enable healthcare organizations to deliver faster, more personalized service across all communications channels, while minimizing costs.”

The hc1® Healthcare Relationship Cloud® enables health systems, diagnostic labs, post acute care, and ancillary service providers to personalize the healthcare experience for patients and providers throughout the entire care journey. hc1 has been adopted across more than 900 locations around the globe and has processed over 2 billion clinical transactions to date, generating more than 30 million consumer profiles enabling a five star service experience for industry leaders including Cleveland Clinic, Alere, Sonic Healthcare and AmeriPath. The company has received accolades from and was named “” by Frost & Sullivan. To learn more about hc1, please visit and follow us on Twitter , , and .

Interactive Intelligence Group Inc. (NASDAQ: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It–s also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit .

Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners.

For information contact:

Linda Muskin

Mara Conklin

Posted by on 17. May 2016. Filed under Picture Gallery, Software. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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