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Rising customer demand for IT provision as a managed service continues to drive sector growth

[London – 15 June 2016] The managed services market is characterised by a rapid pace of change; profitability is based on scale, and the number of mergers and acquisitions is rising as companies seek to expand to meet rising demand. These are some of the conclusions drawn from Managed Service Providers in Europe – the Top 1000 the latest database report from IT Europa which is published today.

Overall the market grew at a rate of 8.5%, but this masks a rapid year-on-year expansion in some smaller markets (Bulgaria 33%, Slovakia 21%, Turkey 18%) while France, Netherlands and Germany all grew just over 10%, the largest, the UK grew by 7%, and some, like Spain, actually showed a decline. Russia and Norway both grew by 14%.

And this is a sector that matters: total revenues for all companies in the report totals 350bn ($390bn) and they employ a total staff number of 1.6 million. Analysis also shows a top twenty which is geographically diverse, and with not as many global players as might be expected, though the big names are there. Telecoms companies and their derivatives make up about a third of the top twenty, which should be no surprise.

What are they offering? In terms of services, 86.5% of MSPs are offering Network/Infrastructure Management; 72.4% are offering Server/Web Management; 71.9% are offering Security Management; 61.2% are offering Storage/Backup Management; 60.5% are offering SaaS; 50.3% are offering applications management; 36.6% are offering telecom services; and 13.2% are offering Managed Print Services.

There are companies from 34 European countries featured in the report. The top 5 largest geographic markets covered in terms of companies profiled are: UK (325 companies), Germany (106), France (104), Netherlands (69) and Italy (43). Of the 1000 companies profiled, 696 are independent companies, 46 parent companies, 148 subsidiaries, and 110 publicly listed.

“We are seeing more and more traditional channel organisations embrace managed services as a delivery model as customer demand continues to rise,” says Alan Norman, Managing Director of IT Europa. “The factors behind the surge in demand, the changes in customer buying behaviour driving them and the opportunities this presents for MSPs will be a major subject for debate at the Managed Services & Hosting Summit 2016 (http://www.mshsummit.com/) which takes place in London in September.”

The Managed Service Providers in Europe – the Top 1000 database report spans 34 countries and represents the most detailed view available of this key market sector. It has been compiled from detailed interviews by IT Europa’s own research team. The company profiles include sales figures for each company in Euros and US dollars; contact details for key executives, vertical markets addressed, country sales breakdown, hardware, software and services breakdown, vendor relationships, ownership details and company overview. The report is available from IT Europa (http://www.iteuropa.com/) costing from £4,350 for the top 1000 or £2350 for the top 500. Data can also be extracted and supplied by country, region or on a bespoke basis.

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