PHOENIX, AZ — (Marketwired) — 06/22/16 — There is an undeniable connection between happy agents and happy customers, making it important to pay equal attention to creating happy agents to improve the customer experience.
The same focus areas of the customer experience directly translate to the agent, such as providing the agent insight to the customer journey and providing the agents with an omni-channel environment to work in.
to engage one of the industry–s foremost analysts who will:
Explore ideas for improving the customer and agent experiences
Highlight ways to cultivate agents who are engaged, empowered, and motivated
Demonstrate how technology can help the agent in real time
“
Enghouse Interactive () delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company–s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio and Zeacom. Learn more at
Mostafa Razzak
JMRConnect
202.904.2048
You must be logged in to post a comment Login