FREMONT, CA — (Marketwire) — 08/31/11 — Network Equipment Technologies, Inc. (“NET”) (NASDAQ: NWK), a leading provider of enterprise-class networking solutions optimized for secure real-time communications in unified communications (UC), SIP Trunking and enterprise mobility, today announced a set of new global support initiatives.
Under the new NET Global Support offering, customers now have access to global support services via a single contact point. The centralized global support hub is available on request 24 hours a day, 7 days a week through a web-based platform. All support enquiries will be logged centrally and processed by NET expert consultants around the world. By utilizing a global support hub, NET provides its consultants with a valuable overview of deployments across a number of countries and provides its customers with more coordinated processing of customer requests. NET also provides global Support Agreements and SLAs, streamlining, and further standardizing the support process.
Meeting and managing the complex requirements of system implementations across multiple territories, the NET Global Deployment approach provides a set methodology for the deployment of UX, VX and Tenors from pre-sales/pilots to customer production, maximizing the success of an international project roll out with minimum risk and disruption for customers.
This global implementation methodology includes a central working group of global and local NET experts, including project managers, system engineers and developers, managing each project following a specific program of best practice design, implementation and management steps. This ensures that customers benefit from the valuable local knowledge of NET and business partners as well as the global UC expertise of NET-s international team.
In the coming quarter, NET plans to roll out its global UC certification process for all consultants involved in NET projects. The certification process will require consultants within NET and its business partners to undergo fundamental and advanced on-line training followed by a standard exam. After successful completion, consultants will be awarded NET (UC) Certified Consultant Status. This expert level recognition provides customers with the assurance of a common level of expertise from the pre-purchase and evaluation stage to implementation and roll out of a UC network.
“We believe that NET-s support model provides enterprises with unmatched flexibility, performance and return on investment in supporting diverse enterprise requirements, backed by our commitment to go the extra mile for every customer,” said Thaison Chu, Vice President of Global Service. “For over two decades, NET has provided 24x7x365 service worldwide — always available to customers that rely on us to protect their networks. Technologies evolve, customers evolve, and networks evolve. One constant in this cycle has been customer expectations that NET deliver support services that separate us from our competitors.”
Network Equipment Technologies, Inc. (NET) delivers high performance networking equipment optimized for real-time communications. For more than a quarter of a century, NET has delivered solutions for multi-service networks requiring high degrees of versatility, security and performance. Today, the company is focused on providing secure real-time communications for unified communications (UC), SIP trunking, enterprise mobility, and IP-based multi-service networking. NET is headquartered in Fremont, CA and has 14 offices worldwide including the U.S., the U.K., France, the Middle East, China, Japan, Australia, and Latin America. The company sells its solutions to enterprise and government customers through a direct sales force and an international network of resellers and distributors. For more information on NET, please visit the company-s website at .
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Tags: NET, Unified Communications, SIP Trunking, Enterprise Border Controller, Mediation, Mobility, multi-service business gateway, Lync, enterprise security, real-time communications
NET Contact:
Leigh Salvo
+1 510 693 5238
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