LONDON — (Marketwire) — 10/11/11 — eMerchantPay, a leading provider of online payment processing solutions to merchants worldwide, has selected enterprise cloud computing company, Salesforce, to provide eMerchantPay with a tailored customer relations management system, enabling eMerchantPay to deliver an enhanced service to its global network of merchants.
The selection of Salesforce reflects eMerchantPay-s continual commitment to working with merchants through a two-way dialogue, providing an unrivalled service for its merchants and delivering innovative solutions for the future. The selection of Salesforce means that merchants will be benefiting from industry leading streamlined CRM systems.
Going forward, eMerchantPay will leverage its relationship with Salesforce in order to provide a single customer management database, more effective response to merchant inquiries or support issues, improved tracking of merchant requirements leading to greater product and technology innovation, enhanced marketing and product requirement tracking, as well as unified communication between the global eMerchantPay offices and a single, strategic management. The relationship will increase client loyalty as well as facilitate the work of sales and account managers and allow them the ability to concentrate on customer/merchant communication, specific requirements and optimization of business costs.
Chris Rive, Chief Technical Officer at eMerchantPay, said: “This relationship demonstrates our commitment to working with customers and delivering the best services possible for their changing needs. By optimizing our business processes and costs, Salesforce-s customer relations management system allows us to facilitate the work of our sales and account managers to deliver a truly tailored, agile service to our merchants.”
Founded in 2002, eMerchantPay has established itself as a trusted global leader within the online payment processing market, offering an unrivalled level of stability and security to merchants operating across multiple industry sectors. eMerchantPay-s payment gateway is registered as Level 1 PCI DSS Compliant which ensures a robust payment card data security processes — including prevention, detection and appropriate reaction to security incidents as well as flexible reporting and customization.
eMerchantPay has been awarded the prestigious ISO 9001:2008 Certification from the renowned management systems certification body — Lloyd-s Register Quality Assurance (LRQA).
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