Paderborn (Germany), 18 October 2011: In a world where customer-centricity is paramount, focusing just on product differentiation will only lead to a short-term success. More than ever operators require a powerful communication channel to effectively reach the customer, since the focus on this aspect is crucial. Orga Systems’ solution operates across multiple channels and through intelligent notification delivery, allowing them to create a closer customer relationship through continuous communication in real-time. The solution is specifically designed for integration in convergent networks – a valuable add-on for real-time charging and billing systems.
Creating instant revenue opportunities
Leveraging Orga Systems’ real-time competence can assure the highest level of customer satisfaction. The solution offers a powerful communication platform for mass marketing campaigns or highly personalized one-to-one promotions, the built in real-time functionalities fuel direct customer engagement and lead to a boost of successful marketing activities and high revenue opportunities. Now operators worldwide have the benefit of using a real-time charging platform combined with real-time communication towards the end-user, leading to a boost of customer experience.
Customer loyalty anchored on customized solutions
Orga Systems’ real-time charging solutions unify advanced charging scenarios for all services across all subscriber segments on one single platform. This enables faster launch of new and differentiating services, attractive mobile broadband offerings, as well as real-time notifications and interaction. In addition to this, real-time convergent billing systems have to provide the flexibility, speed and real-time capabilities required to support new convergent business models. Convergent billing solutions are the only way to eliminate pre and postpaid silos and to quickly and efficiently roll out truly bundled services, up-sell and cross-promote services. This will improve customer experience and as well as customer loyalty at the same time.
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