Customer Communication Management in the U.S. and Western Europe: Competing Priorities Mean Opportunity for Vendors, IDC Says

.2016 – A new survey by International Data Corporation (IDC) shows that rapid changes in user behavior, mobile technology, and customer expectations are driving insurers to ramp up efforts to make customer communications friendlier, more informative, and easier to access by any channel the customer chooses.
The IDC 2016 Document Strategies for Customer Communication Management (CCM) in Insurance survey found that, while there are significant differences between countries in the types of

Western European HCP Market, 2Q16: The Negative Trend Continues, Says IDC

According to research by International Data Corporation (IDC), the Western European printer and multifunction (MFP) market declined by 5.8% in unit terms in 2Q16 compared with the same period a year ago, with negative performances in both the inkjet and laser segments. For the second consecutive negative quarter, the market shows a decline of 275,000 units with a shipment volume of 4.5 million devices ? a decline that is again largely due to the contraction in consumer printing but is relativel

Sangoma Technologies Introduces PBXact UCC, a New Cloud-Based Business Communications Service Adapted to the Needs of SMBs and Small Enterprise

Sangoma Technologies Introduces PBXact UCC, a New Cloud-Based Business Communications Service Adapted to the Needs of SMBs and Small Enterprise

MARKHAM, ONTARIO — (Marketwired) — 08/16/16 — Sangoma Technologies Corporation (TSX VENTURE: STC) is pleased to announce the launch of its new Cloud PBX service, PBXact Unified Cloud Communications (PBXact UCC) specifically designed to meet the communication needs of SMBs and small enterprise."Our customers are constantly looking for integrated solutions that will lower overall communications costs", said Tony Lewis, General Manager USA at Sangoma Technologies. "The ubiquity