Phone Trumps Online Options for Customer Service — Even Amongst Millennials

Phone Trumps Online Options for Customer Service — Even Amongst Millennials

SINGAPORE — (Marketwired) — 11/24/14 — The use of social media and mobile apps for customer service has doubled since 2011, but according to — (NASDAQ: NICE) Global Customer Experience Survey, 88 percent of customers still elect to pick up the phone and call."On average, customers use about six different channels to contact companies for various customer service questions, issues, or complaints — ranging from social media to email to trying to solve the problem themselves on the compa

Pensmore Software Announces Release of Free Gift Card Platform

Pensmore Software Announces Release of Free Gift Card Platform

CHARLOTTE, NC — (Marketwired) — 11/24/14 — Pensmore Software, the industry leading provider of integrated payment processing for QuickBooks products, announced today that they have successfully launched their next generation gift and loyalty management platform and will be offering the platform to all merchants for free. Regardless of whom the merchant processes credit cards with, a merchant can now sign up for Lightning Gift Powered By Pensmore® and have this technology physically or vi

Brocade Announces Fourth Quarter and Fiscal Year 2014 Results

Brocade Announces Fourth Quarter and Fiscal Year 2014 Results

SAN JOSE, CA — (Marketwired) — 11/24/14 — Brocade® (NASDAQ: BRCD) reported its financial results for its fourth fiscal quarter and fiscal year 2014 today following the close of the market. The earnings announcement and prepared materials for the conference call are available on the Brocade Investor Relations website at . The results have been, or will shortly be, furnished to the SEC on Form 8-K. The earnings announcement will also be distributed by Marketwired later this afternoon.At 2:

Visionstate Upgrades Interactive Directories and Mobile Application at Ivanhoe Cambridge Property Southgate Centre

EDMONTON, ALBERTA — (Marketwired) — 11/24/14 — Visionstate Inc, a division of Visionstate Corp (TSX VENTURE: VIS), is proud to announce the completion of directory upgrades to their ViCCi interactive software and hardware. In 2005, Southgate Centre (Edmonton, AB) underwent the very first installation of the Virtual Customer Care Interface (ViCCi). An impressive nine years of operation has lead the Shopping centre to continue its service and upgrade their five interactive wayfinding kiosks t

UPDATE – Infinera to Host Light on a Chip: The Future of Photonic Integration Webinar on December 10, 2014

UPDATE – Infinera to Host Light on a Chip: The Future of Photonic Integration Webinar on December 10, 2014

SUNNYVALE, CA — (Marketwired) — 11/24/14 — Infinera, provider of , announced today that it will host a webinar titled Light on a Chip: The Future of Photonic Integration on December 10, 2014. The webinar observes ten years of commercial photonic integrated circuit (PIC) based transport networking solutions and launches in anticipation of the United Nations– International Year of Light in 2015.During this technology tutorial, the webinar chronicles the evolution of photonic integration, from