Finding Answers to Customer Questions The Biggest Hurdle For Contact Center Agents, Study Finds
Multinational survey also reveals that an overwhelming majority of agents want push-button problem resolution on their desktops
Critical Control Announces First Quarter 2017 Financial Results
CALGARY, ALBERTA — (Marketwired) — 05/10/17 — Critical Control Energy Services Corp. (TSX: CCZ) today reported its financial results for the three months ended March 31, 2017."The results of the business process reengineering undertaken by management in 2016 are evident in our improved margins and reduced general and administrative expenses in the quarter", said Alykhan Mamdani. "While the uncertainty in the oil and gas industry continues, the changes we have made to our oper
GitLab Brings Container-Based Development to Enterprise Development Teams
GitLab–s beta support of a Kubernetes Helm Chart provides developers an automated installation of GitLab and its built-in continuous integration functionality and the ability to deploy this to Microsoft Azure Container Service
ImageWare Systems Issues Corporate Update
SAN DIEGO, CA — (Marketwired) — 05/10/17 — ImageWare Systems, Inc. (ImageWare or IWS) (OTCQB: IWSY), a leader in mobile and cloud-based, multi-modal biometric identity management solutions, has issued financial results for the first quarter ended March 31, 2017, as well as a corporate update to highlight the company–s progress since its last quarterly update on March 30, 2017."During the first quarter, we continued to focus on integrating our patented Biometric Engine® into the clo
Delphix Reports 95% Average Customer Satisfaction Rating, Far Exceeding Industry Standards
Latest stats are further proof that customers love Delphix and its ability to offer high-quality, high-touch support for their most important digital transformation initiatives
New CodeBroker Research Reveals Pitfalls of Retail Loyalty Programs
Of 1,207 shoppers surveyed, 43% say physical loyalty cards are the biggest pain point with loyalty programs
Software and Solutions coupled with increased demand for Managed Services sales helps European VARS outgrow the market
[London – 10 May 2017] Europe’s leading solution-based technology resellers (known as Value Added Resellers, or VARs) continue to defy gravity and drive the European market against a background of continued anaemic IT market growth.
Coding Dojo Identifies the Most In-Demand Coding Languages, and Which Companies are Hiring for Them by City
Learning the right language for a particular location provides head start for jobs at companies like Bloomberg, Capital One, Google and SpaceX
Flexera Reimagines Software Supply Chain Safety – Embeds Open Source Security Scanning into Software Development Build Process
Developers Go from Zero to Hero with FlexNet Code Aware, Now Integrated with InstallShield® and InstallAnywhere®
Arcadia Data Named to CRN–s 2017 Big Data 100 List
SAN MATEO, CA — (Marketwired) — 05/10/17 — Arcadia Data, provider of the first native visual analytics software for big data, announced today that , a brand of , has named the company to its 2017 . This annual list recognizes the ingenuity of tech suppliers bringing to market innovative offerings for harnessing the increasingly huge amounts of data generated in today–s digital world, raising the bar for data management and challenging established IT practices.Having for two years in a row,