New IDC MaturityScape Shows Companies Must Become Customer Centric and Meet Changing User Expectations

.2014 – International Data Corporation (IDC) has released a new report, IDC MaturityScape: Social Business (IDC #248527), designed to help companies assess competency and maturity in the use of social business tools and capabilities. This research can be used by organizations as the baseline to define short- and long-term goals and plan for improvements; prioritize social workflow, processes, staffing and other related investment decisions; and uncover maturity gaps among business units and betw