How to enhance customer loyalty with real-time convergent billing systems

How to enhance customer loyalty with real-time convergent billing systems

Paderborn (Germany), 18 January 2011: Operators should be alarmed by hearing that nearly 35% of mobile broadband customers are willing to switch to another service provider. Mobile broadband users’ high disposition to churn is mostly due to poor user experience and low quality of services. This impression is caused by customers expecting better services than they are actually receiving. Orga Systems’ real-time policy control and active mediation solution is integrating between the network and bi

International Long-Distance Slumps, While Skype Soars

International Long-Distance Slumps, While Skype Soars

New data from TeleGeography show that growth in international call traffic has slumped while international traffic routed via Skype continues to accelerate. International phone traffic grew an estimated 4 percent in 2010, to 413 billion minutes, down from 5 percent growth in 2009, and a far cry from the 15 percent average growth rate achieved during the previous two decades.
Where did the growth go? One factor contributing to the slowdown is the deep recession of 2007-2009, which affect