AppointmentRemindMe Helps Reduce Missed Appointments and Lost Revenue

Missed appointments and clients who fail to notify a business of a cancellation can result in lost revenue for any kind of business. AppointmentRemindMe has developed a system whereby customers are notified of their appointments, reducing the number of no-shows, cancellations, and lost revenue. With three ways of contacting their clients, business owners will see huge benefits to using this system.

NetBase Named a 2013 Gartner “Cool Vendor” in Content and Social Analytics

NetBase Named a 2013 Gartner “Cool Vendor” in Content and Social Analytics

MOUNTAIN VIEW, CA — (Marketwired) — 05/21/13 — , the Social Intelligence Company, today announced that it has been named a "Cool Vendor" in Content and Social Analytics for 2013(i). The annual research report recognizes companies that "offer innovative approaches, tools and technologies so decision makers can act on insights and patterns across content and structured data."(i)"One reason we believe NetBase is cool is because our solutions were commissioned by five o

Avaya Contact Center Customers Outpace the Industry Average According to Analyst Study

Avaya Contact Center Customers Outpace the Industry Average According to Analyst Study

SANTA CLARA, CA — (Marketwired) — 05/21/13 –Avaya contact center customers deploy appropriate strategies to meet the challenges of serving more empowered consumersStudy shows analytical tools and access to data drive better service, performance gains and cost reductionsCompanies that are using Avaya Customer Experience Management (CEM) solutions are more likely to outperform industry average firms in using technologies and processes to drive a differentiated customer experience, according to

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