CINCINNATI, OH — (Marketwire) — 02/13/13 — Seventy-six percent of energy and utility customers say that speed — the ability to get information quickly and accurately — is very important in how they are serviced, according to a report released today by worldwide software provider, (), an IBM Premier Business Partner. The biggest complaint that these customers had was the need to participate in multiple interactions to resolve an issue followed by not being able to get through to anyone in
MCLEAN, VA — (Marketwire) — 02/13/13 — today announced Fort Worth, Texas-based has joined the Sage . CAP is an independent software vendor (ISV) and developer supplying approximately 3,000 small and midsized specialty retailers with point-of-sale (POS) software and related hardware.Through the Sage ISV Partner Program, CAP integrates its retail POS software with , the secure, Payment Card Industry (PCI)-compliant, integrated payments platform from Sage Payment Solutions, the payments divis
NAPERVILLE, IL — (Marketwire) — 02/13/13 — , a leading provider of Customer Communications Management (CCM) software, achieved an ACE (Average Customer Experience) Ranking of , published in February 2013, by Novarica.Novarica, a trusted information services provider for the insurance and financial services industries, established the ACE Ranking program to provide an objective measurement of customer satisfaction levels and to be used to guide insurers when evaluating potential solution prov
ALPHARETTA, GA — (Marketwire) — 02/13/13 — Each year, once the CedarCrestone HR Systems Survey closes, CedarCrestone identifies the publicly traded survey respondents and collects their financial metrics. Fifty highly successful organizations were recognized along with their key HR practices. The list and recommendations are found in CedarCrestone-s report, made available today on our Research page. The differences between this top cohort of organizations and others are striking and consiste