Avaya Garners Two Frost & Sullivan Awards for Customer Engagement Technologies in North America

Avaya Garners Two Frost & Sullivan Awards for Customer Engagement Technologies in North America

SANTA CLARA, CA — (Marketwired) — 10/21/14 –Awards include the 2014 Market Share Leadership for Interactive Voice Response and the 2014 Market Share Leadership in Inbound Contact Center RoutingAvaya today announced that it has received two market leadership awards from industry analyst firm Frost & Sullivan. The awards cover key technologies for facilitating customer engagement between businesses and organizations and the customers that they serve.The 2014 Frost & Sullivan North Ameri

Satmetrix Announces Exclusive Partnership Agreement With Japan–s NTTCom Online Marketing Solutions Corporation to Provide Satmetrix–s Cloud-Based Customer Experience Management (CEM) Technology and Best-in-Class NPS(R) Solutions to Japanese Market

Satmetrix Announces Exclusive Partnership Agreement With Japan–s NTTCom Online Marketing Solutions Corporation to Provide Satmetrix–s Cloud-Based Customer Experience Management (CEM) Technology and Best-in-Class NPS(R) Solutions to Japanese Market

SAN MATEO, CA — (Marketwired) — 10/21/14 — , the leading global provider of cloud-based solutions for managing and improving overall customer experience, and NTTCom Online Marketing Solutions Corporation (NTTCom Online), have announced a partnership agreement that allows NTTCom Online to provide their customers with Satmetrix , significantly extending Satmetrix–s reach in the Asia-Pacific market.In Japan–s increasingly competitive business landscape, building long-term relationships to imp

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