Qualtrics and CFI Group Partner to Combine World–s Leading Insight Platform With Proven Power of the American Customer Satisfaction Index

By Publisher on November 12, 2014   Picture Gallery, Software  

PROVO, UT — (Marketwired) — 11/12/14 — For organizations of all sizes, traditional product-based competitive advantage is a thing of the past. In recent years, customer experience has emerged as the only true source of differentiation. As such, businesses must implement programs that can measure the customers– perception of the experience and ultimately its impact on the bottom line. The American Customer Satisfaction Index (ACSI) is the only measure of its kind proven to predict the financ