NewVoiceMedia presents customer success with a comedic twist at CloudFest for Service

LONDON, 1 June 2017 – CloudFest for Service, an afternoon featuring insights, innovators and improv comedy focused on customer success, is coming to San Francisco on 15 June. Hosted at Wine & Wall at One Market by NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, CloudFest’s programme will highlight the latest trends and topics impacting customer service leaders – including discussions about how venture capitalists use customer success to evaluate

Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience

Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience

Eureka Enterprise Speech Analytics and EurekaLive real-time analytics provide post-call voice of the customer insights and on-call next best action guidance to improve quality of service and level of compassion.

London, U.K. – June 1st, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Phillips & Cohen has opted to expand its use of CallMiner Eureka to support quality of service and the customer experience it provides ac

Intermarkets Selected as Inc. Magazine–s Best Workplaces 2017

Intermarkets Selected as Inc. Magazine–s Best Workplaces 2017

RESTON, VA — (Marketwired) — 06/01/17 — , the media company connecting advertisers and consumers through its portfolio of high-quality, influential websites, today announced that it has been named an , the publication–s second annual ranking in the fast-growing private company sector.The list is the result of a wide-ranging and comprehensive measurement of private American companies that have created exceptional workplaces through vibrant cultures, deep employee engagement and stellar benef

CROS NT Celebrates 25 Years in Business at DIA 2017 Annual Meeting

CROS NT Celebrates 25 Years in Business at DIA 2017 Annual Meeting

CHAPEL HILL, NC — (Marketwired) — 06/01/17 — CROS NT today announced that the company is exhibiting at the DIA 2017 Annual Meeting taking place in Chicago, Illinois June 18-22, 2017. In addition, the company is celebrating 25 years in business by holding a cake-cutting ceremony at its booth on Tuesday, June 20 at 1:30 p.m.Founded in 1992, CROS NT is a global Contract Research Organization that now boasts offices throughout Europe, the United States and India. The company has grown substantia

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