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Home»Posts tagged with»311

KANA to Speak on Mobile, Social Customer Service for the Utilities/Public Sector Collaborative Contact Center at CS Week 311 Synergy Group

By Publisher on April 29, 2013   CRM, Picture Gallery, Software  

KANA to Speak on Mobile, Social Customer Service for the Utilities/Public Sector Collaborative Contact Center at CS Week 311 Synergy Group

Dialogue Will Focus on Addressing the Full Depth and Breadth of Customer Service Requirements in a Seamless and Omni-Channel Manner for Exceptional Citizen Service

City of Boston Leverages KANA Lagan CRM, Mobile Functionality and Social Media to Respond in the Wake of Superstorm Sandy

By Publisher on January 30, 2013   Picture Gallery, Software  

City of Boston Leverages KANA Lagan CRM, Mobile Functionality and Social Media to Respond in the Wake of Superstorm Sandy

Technology Assists Workers in Tackling More Than 700 Downed Tree and 300 Downed Wire Reports and Respond to More Than 4,600 Phone Calls on the Day of the Storm

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