XO Communications Receives a 2013 IP Contact Center Technology Pioneer Award From CUSTOMER Magazine
XO Hosted PBX and Contact Center on Demand Recognized for Superior, Groundbreaking Technology
FurstPerson to Spotlight Talent Solutions at 16th Annual HR Technology(R) Conference & Expo
CHICAGO, IL — (Marketwired) — 10/04/13 –, offering cloud-based talent solutions designed to help companies hire and develop high-performing call center and retail teamsWill showcase its scientifically based hiring solutions at the .Monday, October 7 – Wednesday, October 9, 2013Mandalay Bay
3950 Las Vegas Blvd. South
Las Vegas, Nev.FurstPerson will exhibit its solutions in Booth No. 1551.In today-s fast-paced workplace, organizations need more than traditional screening to recruit top custome
Aspect Software Introduces the Addition of MicroAutomation as New North America Channel Partner
PHOENIX, AZ — (Marketwired) — 09/17/13 –, a leading provider of fully-integrated , , and solutions, today announced the addition of MicroAutomation, a leading systems integrator of contact center automation solutions, as a new North America channel partner. MicroAutomation will add Aspect-s portfolio of products and technologies to their consulting and implementation services. The new agreement builds on the existing MicroAutomation and Voxeo relationship in which MicroAutomation became a le
Wheatley Group Selects KANA Enterprise as Its Customer Service Cornerstone
KANA Aids Tenant Support and Property Management Complexities of Growing Housing Group
Wheatley Group Selects KANA Enterprise as Its Customer Service Cornerstone
KANA Aids Tenant Support and Property Management Complexities of Growing Housing Group
Southwest Airlines Heads to the Cloud With Aspect Software to Provide Best-in-Class Customer Experience
PHOENIX, AZ — (Marketwired) — 08/27/13 –, a leading provider of fully-integrated , , and solutions, today announced Southwest Airlines will implement its full suite of customer contact and workforce optimization solutions through Aspect as it continues to strive to provide a superior customer service experience."This implementation is a huge, but necessary undertaking as part of our ultimate goal of offering a best-in-class customer experience both from an airline operations and contact
Aspect and Voxeo to Make Industry Debut at SpeechTEK 2013
PHOENIX, AZ — (Marketwired) — 08/15/13 –, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, and Voxeo, the leading provider of Unlocked Communications solutions and now an Aspect company, will debut for the first time as an integrated company at SpeechTEK, CRM Evolution and Customer Service Experience Conference taking place August 19-21, 2013 at the Marriott Marquis in New York City. Aspect recently acquired Voxeo in Ju
Efficiency Flows as Aspect Software Enhances the Productivity of the Greater Cincinnati Water Works Contact Center
PHOENIX, AZ — (Marketwired) — 07/30/13 –, a leading provider of fully-integrated , , and solutions, today announced that customer Greater Cincinnati Water Works (GCWW), a department of the city of Cincinnati, has improved service response rates and increased agent visibility using Aspect-s Unified IP® solution. The Greater Cincinnati Water Works delivers about 133 million gallons of water a day and provides service to more than one million people in Ohio and Kentucky.GCWW had been utiliz
XO Communications Recognized as a 2013 Top 50 Teleservices Agencies by TMCNet CUSTOMER Magazine
Award Reflects XO-s Commitment to Consistently Deliver the Highest-Quality Teleservices
IntelliResponse Welcomes Its 155th Enterprise Customer and First Credit Union
Industry Leading Virtual Agent Technology to Be Deployed by Evangelical Christian Credit Union