Southwest Airlines Heads to the Cloud With Aspect Software to Provide Best-in-Class Customer Experience

Southwest Airlines Heads to the Cloud With Aspect Software to Provide Best-in-Class Customer Experience

PHOENIX, AZ — (Marketwired) — 08/27/13 –, a leading provider of fully-integrated , , and solutions, today announced Southwest Airlines will implement its full suite of customer contact and workforce optimization solutions through Aspect as it continues to strive to provide a superior customer service experience."This implementation is a huge, but necessary undertaking as part of our ultimate goal of offering a best-in-class customer experience both from an airline operations and contact