SAN FRANCISCO, CA and MUNICH, GERMANY — (Marketwired) — 12/09/13 — , the leading provider of customer care for electronic devices, today announced that , a company that designs, manufactures, markets, and sells smart mobile phones and consumer electronics in partnership with global brands, has selected B2X to become its exclusive customer care partner for all of its licensed brands including .B2X-s dedicated team will support all customer care activities, managing repairs and logistics throu
PHOENIX, AZ — (Marketwired) — 11/20/13 –, a leading provider of fully-integrated , , and solutions, today announced new survey results revealing more than a third of Americans (37 percent) would rather eat year-old fruit cake than have to contact customer service during the holidays. Perhaps this is because three out of four (74 percent) consumers think this experience is more of a hassle at this time than any other time of year — sentiments that may be hard to swallow for companies hoping
Leading Provider of Customer Care Solutions Closes the Loop to Deliver Unparalleled Customer Experiences From In-Store Services to Automated Self-Help and Device Repairs / Returns
DES MOINES, IA and BOONE, IA — (Marketwired) — 04/18/13 — , a leader in end-to-end business process outsourcing, announced today that it is hiring customer care representatives in Des Moines and Boone, Iowa, to support new business at the company-s facilities in both cities.Approximately 135 incremental customer care representatives will be hired in total, with 50 positions in Des Moines and 85 positions in Boone slated to be available. The company will fill the positions from both external
IRVINE, CA — (Marketwire) — 01/28/13 — Alorica, (), a leading provider of customer management outsourcing solutions, proudly announced that TMC, a global, integrated media company, has named Alorica as the 2012 Product of the Year Award recipients. They were selected to receive the honor for their achievement in advancing customer experience management technologies. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.&qu
IRVINE, CA — (Marketwire) — 01/23/13 — (), a leading provider of customer management outsourcing solutions, has announced the appointment of Doug Almond to Country Manager for Philippines. Doug will have direct responsibility for all operational and support functions and overall performance of the Philippines.Doug comes to Alorica with more than 20 years of BPO experience in strategic planning, client relationships, contact center operations, and business development, including time in seni
