PHOENIX, AZ — (Marketwired) — 08/27/13 –, a leading provider of fully-integrated , , and solutions, today announced Southwest Airlines will implement its full suite of customer contact and workforce optimization solutions through Aspect as it continues to strive to provide a superior customer service experience."This implementation is a huge, but necessary undertaking as part of our ultimate goal of offering a best-in-class customer experience both from an airline operations and contact
Avanade, Microsoft, AT&T and Nokia Partner to Enable New Mobile Tools for Flight Attendants for Increased Productivity, Personalized Customer Service and Better In-Flight Operations
MATAWAN, NJ — (Marketwired) — 08/20/13 — , developer of the world-s leading co-browse technology, announced today the immediate availability of its new In-App Co-Browsing capability. By adding co-browsing functionality within a native iOS application, companies now have an innovative new way to provide support to customers using those apps.LiveLOOK-s In-App Co-Browsing capability enables agents to instantly see the screen of a customer they are talking with via phone. By gaining this visibil
PHOENIX, AZ — (Marketwired) — 07/30/13 –, a leading provider of fully-integrated , , and solutions, today announced that customer Greater Cincinnati Water Works (GCWW), a department of the city of Cincinnati, has improved service response rates and increased agent visibility using Aspect-s Unified IP® solution. The Greater Cincinnati Water Works delivers about 133 million gallons of water a day and provides service to more than one million people in Ohio and Kentucky.GCWW had been utiliz
![[24]7 Receives Star Performer Award From Speech Technology Magazine](https://www.so-co-it.com/wp-content/uploads/289254.jpg "[24]7 Receives Star Performer Award From Speech Technology Magazine")
![[24]7 to Present Innovative Customer Experience Solutions at SpeechTEK 2013](https://www.so-co-it.com/wp-content/uploads/288172.jpg "[24]7 to Present Innovative Customer Experience Solutions at SpeechTEK 2013")
