SDL Honors Customers and Partners at SDL Innovate
Innovators Acknowledged in Customer Analytics, Campaign Management and Email Marketing
RagingWire Selected as a Finalist in the Prestigious -Outside In- Customer Experience Awards
Selection Recognizes RagingWire for Superior Governance of Its Customer Experience
[24]7 to Demonstrate Omnichannel Customer Experience Solutions at Forrester-s Forum for Customer Experience Professionals
![[24]7 to Demonstrate Omnichannel Customer Experience Solutions at Forrester-s Forum for Customer Experience Professionals](https://www.so-co-it.com/wp-content/uploads/272874.jpg "[24]7 to Demonstrate Omnichannel Customer Experience Solutions at Forrester-s Forum for Customer Experience Professionals")
Company Executives Will Highlight Intuitive Products That Enhance the Customer Journey
Avaya Customer Effort Impact Study Reveals the Cost of Inconvenience
SANTA CLARA, CA — (Marketwired) — 06/24/13 –Customer perceptions shaped by the amount of effort required to obtain serviceRepeated, high effort experiences are more damaging to brand and revenue growth than good experiences are helpful66 percent of customers say they are likely to leave a company after high effort experienceAvaya today announced the results of a Customer Effort Impact survey that highlights how the amount of work a customer exerts to obtain service affects business priorities
Avaya-s Collaborative Cloud Leveraged for HP Customer Engagement as a Service
SANTA CLARA, CA — (Marketwired) — 06/17/13 –Avaya provides a complete set of contact center tools enabling HP to add a broad range of services that will evolve clients- customer service operationsAvaya announced today that Avaya Collaborative Cloud solutions are being used as the foundation for the new HP Customer Engagement as a Service (CEaaS).Avaya Collaborative Cloud enables HP to evolve and augment their clients- customer service operations with proven, Avaya contact center technology de
Aberdeen Group Publishes Customer Experience and Service Management Research
Research Examines Planning and Forecasting Alignment, Customer Analytics, CXM, Workforce Optimization, Profitable Customer Service
The 70 Million GBP Question: “Why Don-t Governments Give Quicker Answers?”
UK Local Governments Could Save 70 Million GBP a Year With Better Knowledge Management Systems; KANA Software, Inc. Sponsoring Citizen 2013 Conference to Inform and Advise Public Sector Personnel
Thales Nederland Relies on SDL to Communicate with its Global Customers
Working together to protect confidential information in a strictly regulated industry
[24]7 Assist Cited as Online Engagement Chat Solution in Independent Review of Customer Service Solutions
![[24]7 Assist Cited as Online Engagement Chat Solution in Independent Review of Customer Service Solutions](https://www.so-co-it.com/wp-content/uploads/267380.jpg "[24]7 Assist Cited as Online Engagement Chat Solution in Independent Review of Customer Service Solutions")
[24]7 Assist Is Part of a Multi-Channel Customer Experience and Sales Platform Bridging Online, Mobile, Social and Voice Channels
SDL Simplifies Translation for Millions of Online Translation Buyers with www.freetranslation.com
New innovation expands SDL-s reach to new market segments by combining human and secure machine translation to dramatically simplify global customer experience