customer-experience Archives - Page 14 of 17

Hermes Creative Awards Recognize The Agency Inside Harte-Hanks For Creative Design Excellence

By Publisher on June 4, 2013 Internet, Picture Gallery

Eleven Hermes Creative Awards Won for Client Work in Both Traditional and Digital Media

Avaya Unveils Turnkey Solution for Proactive Management of the Customer Experience for Mid-Size Contact Centers

By Publisher on June 3, 2013 Networking, Picture Gallery

SANTA CLARA, CA — (Marketwired) — 06/03/13 –Avaya Outbound Contact Express provides a pre-integrated solution with all the critical components needed for proactive customer experience managementSupports mid-size contact centers with 25-250 agents and up to 500 trunksRapid, simplified deployment reduces time to service to one day from 30+ days needed for multi-vendor solutionsAvaya today announced a new solution for mid-size contact centers that streamlines adoption, implementation and managem

TSIA Improves Website Search Results, User Experience and Member Satisfaction With Coveo

By Publisher on May 28, 2013 CRM, Hardware, Picture Gallery

Coveo-s Powerful Enterprise Search and Indexing Technology Delivers the Right Content to the Right Visitor and in the Right Context, Increasing Member Engagement and Renewal Rates

SYNQY Solves 20-Year “Battle of Persuasion” for Inbound Web Traffic

By Publisher on May 23, 2013 Internet, Picture Gallery

Changes Time, Place of Digital Marketing Engagement While Maintaining Brand Control

Aberdeen Group Announces 2013 Chief Service Officer (CSO) Summit Presenters

By Publisher on May 22, 2013 Picture Gallery, Software

Theme of 8th Annual CSO Summit, Being Held October 22-23 in Boston, Is "Gr8 Service and the Customer Experience"

Aspect Software Fortifies Front and Back Office Suite With Introduction of Real-Time Work Management

By Publisher on May 21, 2013 Hardware, Picture Gallery

CHELMSFORD, MA — (Marketwired) — 05/21/13 –, a leading provider of fully-integrated , , and solutions, today announced the availability of Advanced Back Office Optimizer (powered by eg) which provides real-time work management and operational intelligence. Purpose-built for the back office, this new product is part of Aspect-s Advanced Back Office Optimization suite that includes Aspect-s market-leading Workforce Management product, Desktop Analytics and Performance Management. This integrat

Sage Wins 2013 CX Innovation Award From the Customer Experience Professionals Association

By Publisher on May 20, 2013 Picture Gallery, Software

IRVINE, CA — (Marketwired) — 05/20/13 — Sage North America today announced it was one of two winners of a from the , a global nonprofit organization focused on guiding and enhancing the growing field of customer experience management. The CX Innovation Awards recognize new practices that improve customer experience, result in strong business impact and advance the field of customer experience for other organizations.Sage, a global developer of business management software and services for s