Relay Named IT Innovator of Excellence at 20th Annual Enterprise Awards
Company Recognized as Technology Leader With Innovative Approach to Optimizing Business and Customer Interactions at the Mobile Device
SDL Selected by Prostate Cancer UK to Deliver Consistent Customer Experience Across Digital Channels
Sledgehammer campaign connects supporters via a unified approach to web, mobile and tablet
Mattersight Announces Spanlink Communications as a New Channel Partner
CHICAGO, IL — (Marketwired) — 04/29/13 — Mattersight Corporation (NASDAQ: MATR), a leading provider of enterprise analytics, today announced that it has formed a partnership with Spanlink Communications, Inc., a Cisco partner focused on designing, implementing, and supporting contact center and customer collaboration solutions, to resell its Predictive Behavioral Routing solution. matches customer calls with the best available contact center agent based upon communication preferences, perso
MEDIA ALERT: SDL to Present at Gartner Customer Summit 360 Conference
Thought leaders will gather on May 2nd in San Diego to share best practices
[24]7 Mobile Thought Leaders Discuss Mobile Assistance and Multi-Modal App Innovation at Mobile Voice Conference 2013
![[24]7 Mobile Thought Leaders Discuss Mobile Assistance and Multi-Modal App Innovation at Mobile Voice Conference 2013](https://www.so-co-it.com/wp-content/uploads/249748.jpg "[24]7 Mobile Thought Leaders Discuss Mobile Assistance and Multi-Modal App Innovation at Mobile Voice Conference 2013")
Company Executives Speak on Multi-Modal Applications, Evolution of Customer Service at Top Industry Gathering on Mobile Speech Technology
SDL Helps Brands Turn Social Media Followers into Promoters
EngageSciences partnership to monetize social CRM data for global brands
Get Satisfaction Launches a New Community for HP Vertica Customers
Industry Leading Community Platform Facilitates Customer and Partner Engagement, Enhanced Discoverability and Scalable Support Processes
Nucleus Research Finds Customers Experience Measurable ROI With Aspect-s Multichannel Interaction Management and Workforce Optimization Solutions
CHELMSFORD, MA — (Marketwired) — 04/03/13 –, a leading provider of fully-integrated , , and solutions, today announced that an independent report from Nucleus Research found that customers deploying Aspect-s fully-integrated interaction and workforce optimization platform for enterprise contact centers experience boosted call center efficiency, reduced management costs while increasing employee retention, and improved customer satisfaction levels."Today, most companies focused on custom
Aspect Software Named Galaxy Leader in Hypatia Study on Social Customer Service and Support
CHELMSFORD, MA — (Marketwire) — 03/20/13 –, a leading provider of fully-integrated , , and solutions, today announced that Aspect Social has been positioned as a leader in the Hypatia Galaxy of 2013 Social Customer Service & Support Vendors by industry analyst and research firm Hypatia Research Group as part of its latest report. The report is based on evaluations of 27 software vendors across 12 categories and survey of over 250 global executives responsible for purchase of social media
Innovative [24]7 Visual Speech Poised as a Game-Changer Extending IVR to the Mobile Web on Smartphones
![Innovative [24]7 Visual Speech Poised as a Game-Changer Extending IVR to the Mobile Web on Smartphones](https://www.so-co-it.com/wp-content/uploads/241210.jpg "Innovative [24]7 Visual Speech Poised as a Game-Changer Extending IVR to the Mobile Web on Smartphones")
Top-Three Global Credit Card Issuer Expects Service to Handle 10 Million Transactions Annually; Customers Seeing Greater Than 80 Percent Adoption, Significant Improvement in Customer Satisfaction, Over 90 Percent Task Completion Rates