In collaboration with design and strategy leader frog, Aricent offers customers a product life cycle approach to deliver AI-enabled products and services
Providing real-time quality of experience and consumption analytics across video, VoLTE, and mobile broadband vis-à-vis the network and the device
First Mobile App for CX Executives Allows Leaders to Monitor Customer Journeys and Behavioral Trends Anytime, Anywhere
With Itaca’s modular approach, service providers can extract value out of Big Data and gain increased insight into customer satisfaction
LONDON, February 2, 2017 – NewVoiceMedia GmbH, a global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that FlixBus, Europe’s leading long-distance bus provider, is using its ContactWorld platform to enhance its contact centre operations and customer experience throughout Europe.
Maximizer publishes a new study on the success measures that small to medium-sized enterprises (SMEs) are achieving from their Customer Relationship Management (CRM) solutions
G2 Crowd ranking places Artesian above InsideView, Avention OneSource and RainKing
Colt House is new headquarters in centre of London’s tech hub
Customisable solution based on extensive expertise enables deployment in as little as three weeks
Qrvey seeks to make feedback automation as mainstream as marketing automation